Job Title Customer Support Executive Night Shift Company Speed Global Solutions Shift Night Shift 5 working days 8PM TO 5AM Saturday and Sunday Fixed Off Typing Speed- 30WPM Salary 28K to 38K in hand Key Responsibilities Customer Assistance Assist passengers with flight bookings cancellations changes and inquiries related to travel arrangements via phone support Problem Resolution Address and resolve customer complaints issues and service disruptions in a timely courteous and professional manner ensuring customer satisfaction Flight Information Provide accurate and up-to-date information regarding flight schedules delays cancellations and gate changes Travel Policies Explain Delta s policies on baggage ticketing refunds seat reservations and travel documentation to customers clearly Support in Crisis Situations Provide assistance during emergencies weather disruptions and other operational challenges offering the best possible solutions for passengers Collaborate with Teams Work closely with other departments like Reservations Baggage and Operations to resolve complex customer issues effectively Documentation Accurately record customer interactions and issues in the system maintaining comprehensive case files and following up as needed Customer Feedback Gather customer feedback to improve service quality and provide insights to the management team on recurring issues or areas for improvement Continuous Learning Stay updated with Delta s latest services policies and promotions to offer passengers the most relevant and accurate information Requirements Experience 0-2 years of customer service experience preferably in the travel or airline industry Communication Skills Excellent written and verbal communication skills with a clear and friendly tone when interacting with passengers Problem-Solving Abilities Strong analytical and problem-solving skills able to handle complex issues effectively and professionally Customer-Focused Robust passion for delivering exceptional customer service and enhancing the passenger experience Technology Proficiency Comfortable using CRM software online booking tools and other airline-specific systems Adaptability Ability to handle high-pressure situations and adapt to changing work conditions especially in a fast-paced airline environment Multitasking Ability to manage multiple customer interactions simultaneously and stay organized under pressure Flexibility Willingness to work flexible hours including evenings weekends and holidays Preferred Qualifications Experience in the airline or travel industry Bilingual skills are a plus Familiarity with Delta Airlines services products and systems Graduation is Mandatory Benefits o Market-competitive salary o Cab Facility for both Male and Female o One-time meal HR Contact (phone hidden) Mail id himanshi hr speedglobal org Job Types Full-time Permanent Pay 30 000 00 - 38 000 00 per month Benefits Food provided Language English Required Hindi Preferred Work Location In person

📌 International Customer Service Representative (Uttar Pradesh)
🏢 I CONCEPT PRODUCTIONS
📍 Uttar Pradesh