Avant de postuler a un emploi selectionnez votre langue de preference parmi les options disponibles en haut a droite de cette page Decouvrez votre prochaine opportunite au sein d une organisation qui compte parmi les 500 plus importantes entreprises mondiales Envisagez des opportunites innovantes decouvrez notre culture enrichissante et travaillez avec des equipes talentueuses qui vous poussent a vous developper chaque jour Nous savons ce qu il faut faire pour diriger UPS vers l avenir des personnes passionnees dotees d une combinaison unique de competences Si vous avez les qualites de la motivation de l autonomie ou le leadership pour diriger des equipes il existe des postes adaptes a vos aspirations et a vos competences d aujourd hui et de demain Fiche de poste He She provides support to external and internal customers to ensure customer expectations are met and exceeded Person should have a proven track record of being co-operative approachable conscientious enthusiastic competent flexible able to work independently a team player Should be willing to work extend hours whenever the process requires Skills Required Solid in depth Manual Billing and Incentives knowledge Excellent written and verbal communication skills To work on own initiative as well as part of a team Able to prioritize workloads Attention to detail Ability to work to deadlines Must be customer focused Knowledge of MS Office Job Duties and Responsibilities Communicate with AFC Contacts WWF team Countries F A teams and Account Executives Identify training areas and coordinate with the Supervisor for the necessary trainings To comply with UPS policies Data security and SOX compliance related policies Monitor workflow to plan work schedule as per the SLA requirement and the volume Conduct Monthly Product Knowledge test for the entire team Follow up with Countries to get the resolution Ad hoc billing requests from Countries Any other tasks or duties assigned by the Team Lead Supervisor or Manager as per the process requirement Type de contrat en CDIChez UPS egalite des chances traitement equitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attaches