About the Role We are looking for a Growth Associate who can help CricHeroes Store grow by understanding our users deeply This role involves calling users conducting discovery interviews managing giveaways collecting feedback and running small-scale experiments to validate ideas and improve user experience This role sits best between growth user insights and execution Responsibilities 1 User Discovery Communication Call users to understand their buying behaviour pain points and expectations Conduct structured and semi-structured user interviews Gather voice notes quotes and insights directly from users Build a repository of user insights for the growth and product teams 2 Manage Giveaways Feedback Testimonials Run giveaways and sampling campaigns end-to-end Coordinate user selection communication deliveries and follow-ups Collect video testimonials product reviews and feedback Ensure users share practical insights after trying products 3 Run Small-Scale Experiments Support in setting up user engagement experiments inside the app Run A B tests or behavioural experiments using internal tools Evaluate experiment performance and share learnings 4 Insights Reporting Combine qualitative insights calls interviews with basic data points Identify trends in user behaviour and build simple reports Present findings and suggestions to the Growth Lead you and product teams 5 Cross-Team Coordination Work with designers for simple creatives for giveaways or user outreach Coordinate with operations for shipping giveaway items Collaborate with product growth to refine user journeys based on insights 6 Light Communication Support Write short clear product messages user outreach scripts and follow-up nudges Create communication templates for interviews and feedback requests 7 Process Ownership Maintain an experiment calendar define success metrics and track performance Talk to users analyse their behaviour and document user insights Skills Experience Required 0 5-2 years in roles like user research customer success insights or growth support Strong communication skills especially comfort with calling users Ability to listen probe and extract deeper insights from conversations Basic comfort with data and tools for tracking outcomes Good coordination and follow-through skills Friendly empathetic and user-first mindset Good content writing chops for notifications banners and campaign communication Creative thinking structured execution Familiarity with tools like Clarity Firebase Mixpanel or similar good to have Who Will Succeed in This Role Someone who is Curious about user behaviour Has a strong sense of ownership Creative yet data-driven Comfortable handling multiple initiatives simultaneously Excited about cricket products and growth Enjoys both operational work and insights work About CricHeroes CricHeroes is the world s largest cricket network with 40 million users worldwide We help local cricketers showcase their talent get recognition and improve their game using data and technology We believe in fewer rules more ownership and loads of candour You ll join a young collaborative team that loves building products that make grassroots cricket unforgettable If this sounds like your kind of challenge Join our team and change the way cricket is played forever Please send your resume to people cricheroes in