Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Associate Senior Associate - Fraud Investigation As a Fraud Investigator you will play a pivotal role in ensuring compliance with regulatory requirements and mitigating financial risks associated with fraud typologies scams You will be responsible for monitoring investigating and resolving fraud alerts using advanced fraud detection tools The role involves analyzing transactions identifying suspicious activity and collaborating with the client Fraud ops team to mitigate potential losses Responsibilities Monitor and review daily fraud alerts generated in fraud detection platforms Investigate flagged transactions accounts or activities to determine the risk and validity of potential fraud Escalate confirmed or high-risk cases to client SMEs Analysts Fraud Ops team for further action Review customer identification documents IDs supporting fraud documents as part of the fraud review process to verify authenticity and identify discrepancies Accurately document findings actions taken and investigation results in the relevant systems Follow the escalation matrix for potential fraudulent transactions or account activity Identify patterns and trends in fraudulent activity and provide actionable insights Stay updated on emerging fraud schemes industry best practices and regulatory requirements Support the creation of reports and metrics to track fraud trends and team performance Adherence to SLA s KPI and KRI s Within the procedural framework use your own judgment based on your knowledge and experience to make risk-based decisions as to what is or is not normal and therefore whether to refer the alert for further investigation and reporting to authorities Consult and collaborate with colleagues to develop your own investigations and to help others with theirs adopting and sharing best practices techniques and knowledge over time with a focus on driving continuous improvement in both your own investigations and that of the broader team Strive to learn and help your colleagues to learn continuously taking and giving feedback constructively participating actively in team continuous learning and development initiatives and training Act as SME Conduct Quality Checks on the output of other team members following QC process and procedures as required by the Team Lead Qualifications we seek in you Minimum Qualifications Bachelor s degree in Finance Accounting or related field or equivalent experience Experience in fraud detection risk management or a related field Familiarity with fraud monitoring tools and transaction systems Strong analytical problem-solving and decision-making skills and as per SOPs Excellent attention to detail and ability to work under pressure Knowledge of financial services payment systems or e-commerce fraud Detail-oriented approach with a commitment to accuracy and precision in performing screening activities and documentation Savvy with multiple PII verification tools and processes Proficiency in reviewing customer profiles and risk indicators Comfortable using multiple tools systems and resources for investigations Ability to adhere to productivity quality and SLA requirements Superior communication and collaboration skills with the ability to interact confidently with internal and external stakeholders at all levels Preferred Qualifications Skills Advanced typing skills with high accuracy and speed Proficient in the use of MS office tools Adaptable to process changes and willing to continuously learn new systems and procedures Demonstrate flexibility to work under 247 working environment Professional certification for CAMS CFE ICA or equivalent is preferred Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work setting that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobAssociate Primary LocationIndia-Gurugram ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingJan 27 2026 4 19 10 AM Unposting DateFeb 26 2026 12 29 00 PM Master Skills ListOperations Job CategoryFull Time

📌 Associate (Haryana)
🏢 Genpact
📍 Haryana