Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us Manage all activities of the pre-sales resources with a particular region As a business partner with sales management manages the organizational effectiveness efficiency and alignment of all technical resources with product revenue goals Provides advice and counsel to sales management in the effective use and deployment of technical resources Must maintain close alignment with sales support and implementation functions Ensures compliance of pre-sales documentation Internally qualifies sales opportunities in terms of customer technical requirements competition Work closely with our SMB and mid-market customers to identify and solve their most critical business problems Support the sales team by conducting discovery calls and product demonstrations for our active deals User requirement gathering analysis and scope definition Wireframing Creating Proof of Concept POC RFP RFI responses Conduct effective requirements gathering to clearly identify customer problems Build and deliver compelling technical demonstrations of the Freshworks products Articulate the value of Freshworks solutions to a variety of audiences Be a lifelong learner and develop your skills continuously Evangelize a refreshing user experience on the Freshworks platform Qualifications1 - 4 years in Solution Engineering or in any technical role is a plus Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level Demonstrated operations and organizational skills implementing and driving best practices in multi-office cross-functional organizations Extensive expertise supporting mid-market customers and creating service support strategies Strong organisational and analytical skills Outstanding interpersonal skills with a proven record of successfully building collaboration around important initiatives Strong written and verbal communication skills Successful track record of working and influencing matrixes organizations Flexible to work in any shift SKILLS Technical Leadership Mentorship Guiding coaching and upskilling other Solution Engineers Advanced Solution Architecture Design Designing complex multi-product solutions Expert Product Demonstration POC Delivery Crafting and delivering tailored high-impact technical presentations Deep Technical Acumen Expertise in SaaS cloud platforms APIs integrations and relevant Freshworks products Complex Problem-Solving Analyzing intricate customer challenges and devising effective solutions Requirements Elicitation Analysis Advanced skills in understanding and documenting nuanced customer needs RFP RFI Response Management Leading or significantly contributing to complex RFP RFI responses Communication Presentation Skills Advanced Articulating complex technical details to diverse audiences including executives Stakeholder Management Effectively interacting with and influencing internal Sales Product and external customer IT executives stakeholders Sales Acumen Strong understanding of the sales process and the SE s role in driving deals forward Collaboration Teamwork Working effectively within the SE team and cross-functionally Analytical Skills Dissecting customer needs and technical issues methodically Customer Relationship Management Building trust and rapport with technical counterparts at customer organizations Freshworks Platform Expertise Preferred In-depth knowledge of Freshworks products and their capabilities Initiative Proactiveness Identifying areas for improvement and taking action Additional Information Shift Timings US Shift 6PM-3AM or 7PM-4AM At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer setting that boosts the goals of our employees communities and business Fresh vision Real impact Come build it with us

📌 Senior Solution Engineer (Tamil Nadu)
🏢 FreshWorks
📍 Tamil Nadu