At Kalmar we are moving goods in critical supply chains around the world As the forerunner in sustainable material handling equipment and services we set the industry benchmark for a zero-emission future We are driven by teamwork innovation and taking ownership to deliver results With our global reach and local expertise our success starts with a strong focus on the customer ensuring their needs guide our daily work We are dedicated to respecting others and fostering an inclusive culture where all voices are heard empowering us to succeed together With us your work has an impact Your work moves the world Join us and take your career to the next level As the Assistant Manager of Service Operations you will take full ownership of planning prioritizing and managing technical and operational service activities within the Mundra region This is a pivotal leadership role focused on driving safety profitability and operational excellence You will be responsible for spearheading the growth of our service business leading a team of skilled engineers and technicians to deliver best-in-class service while expanding our regional footprint What are your key responsibilities 1 Customer Operational Excellence Relationship Management Lead profitable customer partnerships through high-performance service and regular on-site engagement Strategic Execution Convert business objectives into actionable service plans that balance client needs with team growth Service Delivery Resolve operational bottlenecks and ensure high levels of customer satisfaction 2 Technical Leadership Compliance Technical Oversight Provide hands-on expertise for Material Handling Earth Moving equipment and optimize service procedures Contract SLA Management Oversee service contracts AMC CMC and on-call agreements to maximize revenue and ensure compliance HSEQ Safety Enforce strict Health Safety Environment and Quality standards implement safe systems of work for all field staff Technical Training Deliver product and safety training to customers to ensure optimal equipment utilization 3 Team Leadership Development Performance Coaching Mentor staff to achieve KPIs and reach their full potential through continuous improvement Culture Building Foster a Customer First and Right First Time technical culture Integrity Ensure 100 adherence to legal standards and the Company Code of Conduct What we offer you Green business is good business - it s not just a slogan we re investing in fossil-free steel and real change Rewards that truly count We offer meaningful development opportunities through diverse assignments fair and gender-neutral pay and flexible work conditions all within a culture that values your growth and celebrates success Safety that moves us forward Build your career with a company rooted in safety since the 1940s ensuring stability and an environment that empowers you to speak and be heard Purpose that drives change You ll contribute to solutions that transform global trade creating environmental and operational innovations You ll be in the driver s seat of ideas developing digital technologies that set industry standards and position us as the forerunner People who move together You ll collaborate with people who build lasting relationships through global expertise connections and a commitment to sustainability Become part of our global network of 5 200 professionals across 120 countries where your work drives innovation sustainability and meaningful impact around the world We believe in our people as it is our people who really make the difference We always work in close collaboration with our customers deliver on our promises and never walk away no matter how big the challenge We succeed because we do it together With us you will have the opportunity to learn current things and realize your potential and have fun while working in our global team What you bring to the role EducationDegree or Diploma in Mechanical Electrical Electronic or Automotive Engineering An equivalent combination of technical education and extensive field experience in service operations will also be considered Experience Service Operations Minimum 5 years of experience in a Service Operations environment Leadership Minimum 5 years of experience in a managerial or supervisory role Industry Knowledge Strong technical understanding of Material Handling Equipment MHE or similar heavy machinery industries Core CompetenciesLeadership Proven ability to lead with purpose and a high focus on performance Growth Mindset A business development approach to identify new service revenue streams Problem Solving Excellent analytical skills to troubleshoot complex technical and operational issues Communication Fluent in written and spoken English ability to network across functions Agility Ability to handle multiple tasks manage time effectively and maintain a calm customer-service mindset under pressure Mobility Willingness and ability to travel within the Mundra region to support field operations Ready to elevate your career Apply today If you are excited about this opportunity click Apply and submit your application and CV About Kalmar Kalmar Nasdaq Helsinki KALMAR is moving goods in critical supply chains around the world with the vision to be the forerunner in sustainable material handling equipment and services The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals distribution centres manufacturing and heavy logistics Headquartered in Helsinki Finland Kalmar operates globally in over 120 countries and employs approximately 5 200 people In 2024 the company s sales totalled approximately EUR 1 7 billion www kalmarglobal com