Our team members are at the heart of everything we do At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere Apply today Job Details Shift Time 2 PM to 11 PM IST Primary Duties Lead execution of Icertis product implementations and enhancements ensuring delivery within scope timeline and quality standards Oversee requirements gathering functional design and act as the primary escalation point for complex issues Represent the team in customer interactions including remote and in office engagement Mentor team members and facilitate knowledge sharing across the group Detailed Responsibilities Manage and lead Icertis Contract Intelligence ICI product implementations for enterprise business units including planning execution financials and customer relationships Drive process improvement and operational excellence within the ServiceNow ticket lifecycle and other workflow tools Develop knowledgebase articles and training documentation for both internal staff and customers Provide consultation on product features review customer implementation and offer configuration web enhancements for optimal user experience Ensure successful delivery through project management best practices customer alignment and stakeholder management Track and resolve issues proactively engage in troubleshooting root cause analysis and solutioning Solution Design Collaborate with client business stakeholders to conceptualize design and formulate best-practice solutions utilizing Icertis platform capabilities Translate business requirements into functional specifications and system designs Validate solution design against scope schedule and effort considerations for every engagement Configuration Lead system configuration and deployment activities for multiple customer implementations Implement new changes by applying functional skills to customer environments ensuring configuration aligns with best practices and business needs Platform Maintenance Oversee platform upgrades and routine maintenance for assigned customer implementations Ensure all operational activities integrations and enhancements are carried out efficiently leveraging identified process improvements Team Leadership Manage a team of consultants providing guidance mentorship and subject matter expertise Foster a culture of knowledge sharing and continuous learning through formal and informal training opportunities Qualifications Minimum 6 to8 years experience in application support or functional consulting ideally with direct exposure to Icertis Track record of at least one complete or partial functional implementation from discovery through delivery Excellent communication client management and problem-solving skills Ability to work in rotational shifts and willingness to travel as required Preferred Qualifications An engineering degree from a reputed institution MBA or similar advanced degree is a plus Experience implementing Contract Management or Supply Chain applications CLM SCM preferred Exposure to Azure cloud computing and enterprise IT environments Experience and Educational Requirements 6-8 years of relevant experience Hands-on experience with Icertis platform implementations configurations and upgrades Effective stakeholder management and ability to coordinate with cross-functional teams Strong understanding of contract lifecycle management templates business rules clauses and workflow design What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements Full timeAffiliated Companies Affiliated Companies CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITEDEqual Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law The company s continued success depends on the full and effective utilization of qualified individuals Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements If you wish to request an accommodation while seeking employment please call (phone hidden) or email hrsc cencora com We will make accommodation determinations on a request-by-request basis Messages and emails regarding anything other than accommodations requests will not be returned