Job Title - GN - SONG - Service - Nice CX One - Analyst Management Level 11-Analyst Location Bengaluru BDC7A Must-have skills Contact Center Operations Valuable to have skills Ability to leverage design thinking business process optimization and stakeholder management skills Job Summary This role involves driving strategic initiatives managing business transformations and leveraging industry expertise to create value-driven solutions Roles Responsibilities Provide strategic advisory services conduct market research and develop data-driven recommendations to enhance business performance Then this is the right place for you Welcome to a host of exciting global opportunities within Accenture Strategy Consulting s Customer Sales Service practice The Practice - A Brief Sketch The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing sales and services functions As part of the team you will work on transformation services driven by key offerings like Living Marketing Connected Commerce and Next-Generation Customer Care These services help our clients become living businesses by optimizing their marketing sales and customer service strategy thereby driving cost reduction revenue enhancement customer satisfaction and impacting front end business metrics in a positive manner You will work closely with our clients as consulting professionals who design build and implement initiatives that can help enhance business performance As part of these you will drive the following Use cross domain functional exposure Experience in contact center and overall customer service area working in high-paced and complex projects and understanding industry specific Customer Service processes operations and functional needs Deploy thorough skills to manage stakeholder expectations Engage in resolving issues risks for the success of the project possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels IVR web email chat SMS Social Media etc Apply application design and development experience Knowledge of implementing the orchestration platform of Contact Center Solution preferably in Fortune 500 companies with sophisticated customer interaction operations leading Self-Service vendor organizations or leading consulting firms Deep dive with leading-edge expertise in implementing multichannel Experience across IVR Callback Web Email Chat SMS Social Media etc contact center applications using Contact Center Solution tools Maximize thorough understanding of Contact Center Solution Framework Integration with internal and external components API integrations understanding of Java WebServices Containerization Kubernetes deep knowledge of multiple contact center and speech recognition vendor platforms including hands-on experience with products Bring your best skills forward to excel at the role Experience across functional and technical Voice and Non-Voice solutions SMS Email Chat web etc applications solutions using application development tools Experience and knowledge of Contact Center Solution Infrastructure Components Those around routing reporting recording multi-media SMS email chat WhatsApp outbound callback inbound IVR solutions chatbot voice Bot Knowledge of Web Integration with Orchestration applications Use AI and Natural Language processing NLU Engines knowledge of cutting-edge technologies including chat and voice Bot AI RPA Experience in auxiliary systems Including WFM Recording Virtual Hold Quality Management will be a plus Professional Technical Skills - Relevant experience in the required domain - Strong analytical problem-solving and communication skills - Ability to work in a fast-paced dynamic environment Additional Information - Opportunity to work on innovative projects - Career growth and leadership exposure What s in it for you An opportunity to work on with key G2000 clients Potential to with leaders in strategy industry experts enterprise function practitioners and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies Ability to embed into everything from how you service your clients to how you operate as a responsible professional Personalized training modules to develop your to grow your skills industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all Engage in boundaryless collaboration across the entire organization Experience 3 to 5 Years Educational Qualification B Com About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process Accenture is committed to providing veteran employment opportunities to our service men and women

📌 Gn - Song - Service - Nice Cx One - Analyst (Chennai)
🏢 Accenture
📍 Chennai