Service Engineer - Department Technical Service After-Sales Support Reports To Service Manager Technical Head Industry Medical Equipment Healthcare Technology Job Summary The Service Engineer is responsible for installation maintenance troubleshooting and repair of medical equipment at customer sites The role ensures smooth functioning of devices quick resolution of technical issues and high customer satisfaction This position requires strong technical aptitude field readiness and excellent communication with healthcare professionals Key Responsibilities 1 Installation Commissioning Install configure and calibrate medical equipment at hospitals clinics and labs Conduct equipment testing and ensure complete operational readiness Provide user training to doctors technicians and nursing staff 2 Maintenance Repairs Perform preventive maintenance as per company guidelines Diagnose technical faults and perform timely repairs to minimize downtime Replace faulty components and ensure proper documentation of repairs 3 Troubleshooting Technical Support Respond to customer complaints and provide on-site remote support Analyze recurring issues and report technical feedback to management Coordinate with manufacturers or senior technicians for complex cases 4 Customer Relationship Communication Maintain skilled communication with clients regarding service schedules and updates Ensure prompt support to improve customer satisfaction and retention Build trust by providing reliable technical solutions 5 Documentation Reporting Maintain accurate service reports installation logs and maintenance records Update CRM Service software with call details and spare usage Submit daily service reports and feedback to the Technical Manager 6 Coordination Teamwork Work with the sales team during product demos and installations Assist in inventory management of tools spare parts and accessories Participate in internal workshops training programs and product updates Required Skills Competencies Strong technical and analytical skills Ability to diagnose and resolve equipment issues Good communication and customer-handling skills Basic knowledge of electronics mechanical components and troubleshooting Proficiency in using tools testing equipment and software Willingness to travel for field service calls Job Types Full-time Permanent Pay 10 000 00 - 18 000 00 per month Work Location In person

📌 Field Service Engineer (Madhya Pradesh)
🏢 AIM TECHNOLOGIES
📍 Madhya Pradesh