Handle customer interactions related to vehicle service repairs and maintenance Make service reminder calls for periodic maintenance insurance renewal and extended warranty Follow up with customers after service delivery to ensure satisfaction Address customer complaints and coordinate with the service team for quick resolution Maintain and update customer records in CRM DMS software Ensure adherence to OEM customer satisfaction standards Conduct customer feedback calls and surveys CSI Escalate unresolved issues to the Service Manager in a timely manner Coordinate with service advisors technicians and billing team to ensure smooth service experience Generate daily weekly and monthly customer feedback and follow-up reports Promote value-added services and service campaigns Job Type Full time Pay 8 743 02 - 35 000 00 per month Work Location In person