Founders Office Associate CX o PMO o Executive Presentations Location Delhi NCR In-office Hybrid Reporting To Head - Customer Experience CX Experience 0-2 years high-potential freshers with strong execution deck skills encouraged Employment Type Full-time Role Overview We are hiring a Founders Office Associate to work closely with the Head of CX and senior leadership on high-impact customer experience and operational initiatives at UniLiv This is a high-ownership execution-first role for someone who can independently run program governance PMO build leadership-ready presentations and drive closure not coordination across teams If you think in structure write with precision track relentlessly and take pride in finishing what you start this role is built for you Key Focus Areas Founders Office PMO CX Operations Executive Presentations Governance Metrics Stakeholder Management Execution Closure Core Responsibilities1 Program Management PMO Execution Closure Run weekly governance for priority CX and operations initiatives trackers owners timelines dependencies risks Drive structured follow-ups and closure across cross-functional teams Operations Support Tech Housekeeping Security F B Maintain decision logs MoMs action trackers and escalation notes Proactively flag risks bottlenecks and slippages with clear leadership updates Ensure on-time delivery with defined accountability and measurable outcomes 2 Executive Presentations Strategic Storytelling Create leadership-ready decks for CX performance reviews Monthly Business Reviews MBRs Program updates Partner and internal proposals Convert raw unstructured inputs into sharp narratives Problem Insight Recommendation Execution Plan Impact Maintain high slide hygiene clarity structure data storytelling and crisp language Build and manage a centralized deck library templates standard slides metric formats 3 CX Analytics Governance Track and report key CX metrics including TAT backlog reopen rate ratings SLA adherence and resolution quality Build dashboards and trackers using Google Sheets Excel Identify trends conduct root-cause analysis RCA and support corrective actions Enable data-backed CX decision-making for senior leadership 4 Process Documentation SOP-First Approach Create and update SOPs checklists audit formats and rollout plans Maintain single-source-of-truth documentation for ongoing programs Ensure process consistency and governance discipline across teams What Success Looks Like 30 Days Own trackers and reporting cadence Deliver 2-3 well-structured leadership-quality decks 60 Days Independently run weekly governance forums Reduce follow-up loops and improve closure speed 90 Days Lead 1-2 strategic CX programs end-to-end Demonstrate measurable improvement in SLAs and quality metrics Must-Have Skills High ownership with a solid bias for action no reminders needed Structured thinking and sharp written communication Advanced Google Slides PowerPoint and Google Sheets Excel non-negotiable Comfort working with senior leadership and cross-functional stakeholders Strong attention to detail accuracy timelines formatting and tracking discipline Good to Have Experience with Notion Airtable Asana or similar tools Basic data visualization and dashboarding skills Prior exposure to CX operations or program management roles How to Apply Please share Updated resume A short note on why you are interested in the Founders Office role Optional work samples decks trackers dashboards Email utkarsh uniliv in manleen uniliv in satyam uniliv in Subject Application Founders Office Associate Delhi NCR Your Name Job Type Full-time Pay 20 000 00 - 30 000 00 per month Application Question s What is your current CTC in Lacs per annum What is your expected CTC in Lacs per annum How many years of experience do you have in Founders Office What is your notice period Can you build leadership-ready decks CX reviews MBRs program updates from raw inputs Do you ensure slide hygiene clarity alignment data accuracy and crisp writing without supervision Can you take accountability for outcomes not just coordination or reporting Have you independently managed trackers timelines and action items for ongoing programs or projects Work Location In person