MyOperator is a Business AI Operator a category-leader that unifies WhatsApp Calls and AI-powered chat voice bots into one intelligent business communication platform Unlike fragmented communication tools MyOperator combines automation intelligence and workflow integration to help businesses run WhatsApp campaigns manage calls deploy AI chatbots and track performance all from a single no-code platform Trusted by 12 000 brands including Amazon Domino s Apollo and Razorpay MyOperator enables faster responses higher resolution rates and scalable customer engagement without fragmented tools or increased headcount Role Overview We re looking for a passionate self-driven and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset If you enjoy problem-solving connecting with people and thrive in a fast-paced environment we d love to meet you A background in technology or familiarity with tech products is a plus You ll play a key role in assisting customers via calls emails and chats providing timely clear and helpful support What You ll Do Build in-depth knowledge of our products and services to assist customers effectively Deliver prompt professional and accurate support across chats emails and calls Aim for high First Contact Resolution FCR in all interactions Address customer inquiries around quotes orders delivery status complaints returns and warranties Manage support tickets with clear and well-written responses Meet daily and weekly performance targets both individually and as a team Share insights and feedback with the team to improve customer experience and internal processes Requirements Eagerness in customer support preferably in software IT or internet-based services Strong written and verbal communication skills Ability to manage time effectively and handle multiple tasks Comfortable working with basic software tools and platforms tech-savvy preferred A willingness to learn adapt and grow in a dynamic environment What You ll Get Supportive and collaborative team culture Opportunities to grow and develop professionally Work with a purpose-driven brand that values customer satisfaction Customer Support Metrics Work towards improving Customer Satisfaction Score CSAT AHT FCR What We re Looking For Strong communication and interpersonal skills Problem-solving mindset with an eagerness to learn Interest in SaaS customer support and business relationships A good listener who enjoys helping others Comfortable with a support-oriented relationship-driven role Why Join MyOperator Be part of a fast-growing SaaS company Extensive hands-on experience with real clients Structured training continuous learning and career progression Vibrant youthful team with a robust culture of ownership and impact Job Type Full-time Pay 360 000 00 - 400 000 00 per year Benefits Cell phone reimbursement Health insurance Provident Fund Application Question s What is your Fixed CTC Work Location In person