Position- Customer Support Associate Experience- 1-4 Years Location- Noida Shift- US Shift Experience- Workforce Management Quotation Close Job Responsibilities Responsible for managing all stages of requisition activity using VMS technology in-house portals adhering to industry standards and company policy This includes handling day to day Client Freelancer Vendor Queries for workforce procurement sourcing of candidates and interview coordination etc Directly via Job boards Freelancer Field Service portals LinkedIn etc Vendor Partners To complete required login hours on daily basis maintain self-discipline and attendance Schedule Adherence Maintain a Daily Task Tracker Address the client queries and provide solutions within the TAT Turnaround time Maintain the entire service function experience Adhere to the Service Level Agreement SLAs Address any problems or grievances to the reporting manager that may have a bearing on productivity or efficiency Attaining Quality Threshold with respect to quality assurance and critical errors Ensuring briefing schedules are adhered to and attend 100 of the time Ensure that the existing processes are strictly followed for Service Delivery Follow Standard Operating Procedures SOP to ensure execution and compliance of overall process cadences for MVP Team Ensure timely execution of initiatives incidents and problems and address operational issues Execute performance management initiatives and KPIs Positive to have knowledge of cost-drivers and vendor market dynamics in the field services industry Ensure the Technicians Vendor or Freelancers are assigned on the jobs as per SLA as and when escalated Good to have hands on experience on portals like Ticketmaster ServiceNow SFDC Freshdesk Zendesk Jira etc Should be portal savvy Ensure that appropriate approvals are in place before executing documents Good to have prior knowledge of Background verification requirements and drug test asper local country law Job Type Full-time Work Location In person

📌 Customer Support Associate (Uttar Pradesh)
🏢 Important Group
📍 Uttar Pradesh