eCommerce Strategy Development Develop and execute the company s eCommerce strategy to meet business goals and objectives Identify opportunities for growth new channels and digital marketing initiatives Align eCommerce strategy with the overall business strategy ensuring consistency in brand voice and value proposition Online Store Management Oversee the day-to-day operations of the company s online store ensuring that it is optimized for user experience conversion rates and mobile responsiveness Collaborate with design and development teams to improve website aesthetics functionality and user interface UI to enhance customer experience Manage product listings inventory updates promotions and pricing strategies Sales Revenue Growth Lead efforts to increase online sales profitability and conversion rates through various channels website mobile apps marketplaces Analyze performance metrics such as traffic sales cart abandonment and customer behavior to optimize campaigns and sales funnels Develop and implement promotional campaigns seasonal sales and discounts to drive revenue Digital Marketing Customer Acquisition Oversee digital marketing campaigns SEO SEM social media content marketing email marketing to drive traffic and acquire new customers Partner with marketing teams to create compelling content and digital experiences that resonate with the target audience Manage paid advertising budgets track ROI and adjust campaigns as needed Customer Experience Retention Focus on enhancing the customer journey from discovery to purchase to post-purchase ensuring a seamless and enjoyable experience Implement strategies to improve customer retention loyalty and repeat purchases Monitor customer feedback reviews and service interactions to address any issues promptly and improve satisfaction Analytics Reporting Use data analytics tools Google Analytics Salesforce etc to track and measure the performance of eCommerce activities Provide regular reports to senior management on sales website performance customer behavior and ROI of eCommerce activities Use data-driven insights to continuously improve marketing tactics and sales processes Technology Platform Management Lead the selection and management of eCommerce platforms and third-party integrations e g payment gateways shipping solutions ERP systems Work with IT teams to ensure the eCommerce platform is secure scalable and fully integrated with other systems Stay updated on eCommerce technology trends and innovations evaluating new tools to enhance functionality and efficiency Team Leadership Cross-Functional Collaboration Lead and manage the eCommerce team including marketing product design and customer support personnel Work cross-functionally with product logistics finance and customer service teams to ensure a smooth and cohesive eCommerce operation Provide training mentorship and guidance to team members fostering collaboration and innovation Job Types Full time Permanent Pay 20 000 00 - 80 000 00 per month Benefits Paid sick time Paid time off Provident Fund Work Location In person

📌 Manager Ecommerce (Chandigarh)
🏢 NEXT CARE
📍 Chandigarh