Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued Our Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT Working from the comfort of your own home you ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience If you re curious collaborative and enjoy working in an environment that prioritizes quality of interactions over quantity of calls this may be the perfect role for you What You ll Do Advise and arrange travel for corporate business customers both individuals and groups Implant location role Arrange and book domestic and international business travel in a variety of complexity for air road rail and accommodations Use various Global Distribution Systems GDSs including Sabre Apollo Amadeus and or Galileo Training may be provided Communicate effectively with customers over the telephone messaging chat e-mail and or back office systems Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company s travel policy Work individually and as a team to meet business and account-specific goals which may include customer satisfaction call adherence and service metrics We look forward to sharing more detailed job functions and key performance indicators during the interview process What We re Looking For Previous experience in travel preferably business travel and understanding of fares and ticketing rules for car air and hotel Passion for excellence in client service including proactive anticipation of needs Native GDS expertise Sabre Apollo Amadeus and or Galileo Professional communication written and verbal Attention to detail Act with integrity and look after personal traveler information Possess a strong understanding of the travel industry background in business travel leisure travel or airline reservation Resolving customer issues quickly and independently Teamwork and openness to feedback Our Traveler Care unit is a 24 7 operation We have specific colleagues dedicated to the night shift however please be versatile and prepared to work afternoon shifts 12-8pm and weekends Location Hyderabad India The TeamGBT Experience Work and life Find your happy medium at Amex GBT Flexible benefits are tailored to each country and start the day you do These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family Travel perks get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals Develop the skills you want when the time is right for you with access to over 20 000 courses on our learning platform leadership courses and new job openings available to internal candidates first We strive to champion Inclusion in every aspect of our business at Amex GBT You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action And much more All applicants will receive equal consideration for employment without regard to age sex gender and characteristics related to sex and gender pregnancy and related medical conditions race color citizenship religion disability or any other class or characteristic protected by law for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities Please let your recruiter know if you need an accommodation at any point during the hiring process For details regarding how we protect your data please consult the What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team don t worry about checking every box please apply anyway You may be exactly the person we re looking for

📌 Senior Travel Counselor (Hyderabad)
🏢 American Express
📍 Hyderabad