Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally Through ourdeep business knowledge operational excellence and cutting-edge solutions -we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teamsimplementdata technology and AItocreate tomorrow today Get to know us atgenpact comand onLinkedIn X YouTube andFacebook Inviting applications for the role of PrincipalConsultant - Enterprise Tools AdministratorThe Enterprise Tools Administrator will oversee the administration maintenance and support of enterprise tools and systems ensuring their optimal performance and availability This role is responsible for managing tool configurations user access and system integrations as well as providing technical support and training to end-users ResponsibilitiesTools AdministrationAdminister and maintain enterprise tools such as GoAnywhere PagerDuty DataDog Splunk etc Configure and customize tools to meet business requirements and improve workflows Administer and maintain automation configuration tools such as Ansible and Puppet for enterprise environments Manage user access roles and permissions to ensure security and compliance Monitor system performance and troubleshoot issues to ensure high availability and reliability Implement and enforce best practices for tool usage and administration Develop and maintain automation playbooks and scripts using Ansible and Python to streamline administration tasks System IntegrationIntegrate enterprise tools with other systems and applications to streamline processes and improve data flow Develop and maintain integration scripts and workflows using APIs and automation tools Create and manage Ansible playbooks and Puppet manifests for system configuration and integration Collaborate with technology and business teams to identify integration opportunities and requirements Leverage Python for custom automation and integration solutions across enterprise platforms Technical Support TrainingProvide technical support to end-users including troubleshooting issues and resolving incidents Develop and deliver training materials and sessions to educate users on tool functionalities and best practices Train teams on Ansible automation workflows Puppet configuration management and Python scripting for operational efficiency Create and maintain documentation for tool configurations processes and procedures Document Ansible playbooks Puppet manifests and Python scripts for maintainability and knowledge sharing General DutiesStay current with industry trends and best practices in enterprise tool administration and ITSM Keep up-to-date with advancements in automation frameworks like Ansible Puppet and scripting languages such as Python Collaborate with technology and business teams to align tool strategies with organizational goals Participate in technology projects and initiatives as needed Measurable AchievementsImprove tool performance and availability through proactive monitoring and maintenance Enhance user satisfaction by providing timely and effective technical support Streamline processes and improve data flow through system integrations Achieve operational efficiency by automating repetitive tasks using Ansible and Python Reduce configuration drift and improve compliance through Puppet-based configuration management Qualifications we seek in you Minimum QualificationsBachelor s degree in Computer Science Information Technology or related field Good experience in enterprise tool administration or a similar role Strong knowledge of ITSM tools Experience with system integrations and automation using APIs and scripting languages Excellent troubleshooting and problem-solving skills Strong communication and interpersonal skills Relevant certifications e g ITIL ServiceNow Administrator are a plus Preferred Qualifications SkillsExperience with cloud-based and hybrid database environments Experience with Snowflake a plus Experience with Red Gate Ansible a plus Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industriesMake an impact - Drive change for global enterprises and solve business challenges that matterAccelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skillsGrow with the best - Learn from top engineers data scientists and AI experts in a dynamic quick-moving workplaceCommitted to ethical AI - Work in an environment where governance transparency and security are at the core of everything we buildThrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobPrincipal Consultant Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingJan 28 2026 5 50 47 AM Unposting DateOngoing Master Skills ListConsulting Job CategoryFull Time