Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Cross Technology Managed Services Engineer L3 at NTT DATA your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents You will ensure that client infrastructure is configured tested and operational leveraging your deep technical expertise to solve complex problems and enhance our service quality Part of your Responsibilities will entail pre-emptive service incident resolution product reviews and operational improvements You will manage high-complexity tickets perform advanced tasks and provide diverse solutions while ensuring zero missed service level agreement SLA conditions Your role will also involve mentoring junior team members and working across various technology domains such as Cloud Security Networking and Applications You will conduct necessary checks apply monitoring tools and respond to alerts identifying issues before they become problems Logging incidents with the required level of detail you will analyse assign and escalate support calls Additionally you will proactively identify opportunities for optimization and automation ensuring continuous feedback to clients and affected parties Important responsibility is to create knowledge articles for frequent tasks issues and train junior team members in executing those tasks Provide inputs to automation teams to reduce manual efforts You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed As a senior engineer you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects disaster recovery functions and more ensuring all actions adhere to client requirements and timelines To thrive in this role you need to have Nutanix SRE L3 Engineer Key Responsibilities Advanced Troubleshooting Resolution Serve as an escalation point for L1 and L2 teams handling complex high-priority issues related to Nutanix hardware software storage and cloud platforms Root Cause Analysis RCA Lead efforts to identify the root cause of critical incidents and propose permanent resolutions and preventative measures Product Serviceability Improvement Collaborate closely with development and engineering teams to identify product defects provide customer feedback and define changes to enhance the product s reliability and serviceability Automation Tool Development Develop tools automation scripts e g using Python PowerShell Ansible Terraform and processes to scale field deployments automate operational tasks and improve overall system efficiency Mentorship Knowledge Sharing Mentor junior engineers and contribute significantly to internal and external knowledge bases and technical documentation Infrastructure Management Plan and execute capacity planning performance tuning and health monitoring of virtualized environments ensuring maximum uptime and performance Collaboration Communication Work with customers internal teams and third-party vendors e g Citrix Microsoft to resolve cross-vendor issues and ensure effective communication of resolution plans On-Call Support Participate in a scheduled rotational on-call system to provide support for critical incidents and platform emergencies Incident Management Handle escalated high-priority tickets perform deep diagnostics logs packet analysis conduct Root Cause Analysis RCA and ensure swift resolution Administer Nutanix clusters Prism AHV Storage perform upgrades apply patches manage performance and optimize configurations Implementation Design implement and support complex virtualization VMware AHV backup Veeam and Disaster Recovery DR solutions Work with clients to gather requirements provide technical guidance mentor L1 L2 engineers and coordinate with OEM vendors Documentation Best Practices Create maintain technical docs HLDs LLDs guides and enforce security operational best practices Capacity planning performance tuning monitoring and ensuring high availability business continuity Required Skills and Experience Primary Mandatory Skills along with Details JD Nutanix SRE - L3 Secondary Skills VM Ware Client Name RBL Bank job location is Airoli Navi Mumbai Level of Hiring Technical Specialist - Nutanix VM L3 Experience Typically 7-9 years of hands on experience in Systems Reliability Engineering Virtualization Engineering or similar roles within an enterprise or managed services environment Nutanix Expertise Expert-level knowledge of Nutanix products including Prism AHV Nutanix AOS Flow and command-line interfaces Core Technical Skills Strong expertise in core data center technologies Virtualization Expert experience with VMware vSphere ESXi and Nutanix AHV Acropolis Hypervisor Networking In-depth understanding of layer 2 3 networking protocols TCP IP VLAN DNS routing Operating Systems Strong Linux systems administration and troubleshooting skills Storage Knowledge of storage concepts SAN NAS and troubleshooting storage-related issues Cloud DevOps Experience with public cloud platforms AWS Azure GCP and familiarity with DevOps practices and tools like Kubernetes and Ansible Soft Skills Excellent analytical problem-solving and communication skills with a strong customer-centric mindset Certifications Relevant Nutanix certifications e g Nutanix Certified Skilled NCP or NCM and ITIL Foundation certification are often preferred Workplace type On-site Working About NTT DATA NTT DATA is a 30 billion business and technology services leader serving 75 of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation We are one of the world s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have experts in more than 50 countries We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners NTT DATA is part of NTT Group which invests over 3 billion each year in R D Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity We are committed to providing an environment free of unfair discrimination and harassment We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category Join our growing global team and accelerate your career with us Apply today Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you All email communications from an NTT DATA recruiter will come from an nttdata com email address If you suspect any fraudulent activity please

📌 Technical Specialist - Vm Nutanix (Mumbai)
🏢 NTT Data
📍 Mumbai