Key Roles Responsibilities Enquiry Lead Email Management Handle inbound enquiries from direct customers dealers and tender portals Ensure all customer emails are responded to within 24 hours track pending emails and document reasons for delays Maintain accurate enquiry and lead data in CRM ERP systems Quotation Sales Proposal Coordination Prepare precise and competitive quotations in coordination with pricing production and technical teams Ensure timely submission follow-ups and approvals while maintaining complete quotation records Sales Order SO Delivery Challan DC Processing Convert approved quotations into Sales Orders with correct pricing GST specifications and delivery terms Track all booked SO DC invoice rates GST-wise and validate location-wise dispatch accuracy Site Survey Client Coordination Schedule and coordinate site surveys with customers and internal technical teams Document survey findings and circulate actionable inputs for execution and installation planning Logistics Dispatch Direct Delivery Coordination Coordinate with dispatch production and logistics teams to ensure on-time delivery especially for direct customers Track dispatch status update customers proactively and ensure deliveries are completed before due dates Invoicing Billing Payment Recovery Generate verify and process invoices delivery challans E-way bills and spare parts invoices Manage bill submission send invoices and payment reminders prepare weekly payment recovery statements and track outstanding payments dealer-wise ORC Compliance Financial Instrument Tracking Track long-pending ORCs ensure acknowledgement uploads and maintain compliance records Maintain structured records of BG SD EMD requests and related documentation as per company policy Reporting Documentation KPI KRA Tracking Prepare and maintain daily pending reports issues challenges faced by the team and direct billing files Generate KPI KRA performance reports sales dashboards and management MIS with high data accuracy Job Type Full time Pay 18 000 00 - 25 000 00 per month Work Location In person