Project Role Business Architect Project Role Description Identify opportunities to deliver tangible business value by assessing the current state capturing high-level requirements and defining business solutions Translate business needs into technology-enabled solutions and operating models Support transformation by developing business cases and guiding implementation of key initiatives Must have skills Microsoft Dynamics 365 Technical Architecture Good to have skills NA Minimum 12 year s of experience is required Educational Qualification 15 years full time education Summary Seeking a forward-thinking skilled with an AI-first mindset to design develop and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation efficiency and business transformation Roles Responsibilities Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges automate processes and integrate intelligent insights into enterprise workflows for measurable impact Professional Technical Skills Strong grasp of Generative and Agentic AI prompt engineering and AI evaluation frameworks Ability to align AI capabilities with business objectives while ensuring scalability responsible use and tangible value realization Skill Microsoft Dynamics 365 Technical Architecture Experience 14 years in D365 CRM Consulting Architecture Summary As Dynamics 365 CRM AI Lead you will lead business transformation by architecting intelligent future-ready CRM solutions on Dynamics 365 This leadership role will focus on driving innovation through Generative AI automation and predictive analytics to transform customer engagement and business processes A typical day involves collaborating with senior business leaders designing scalable solution architectures shaping AI-enabled process flows and driving strategic decisions You will lead elite cross-functional teams and act as the key decision owner for solution design ensuring measurable business impact and continuous improvement Roles Responsibilities o Define and execute the roadmap for Dynamics 365 CRM and AI integration aligned with business objectives o Establish best practices for CRM customization AI adoption and automation frameworks o Architect and implement Dynamics 365 CRM modules Sales Service Marketing with AI-driven enhancements o Integrate Generative AI tools Azure OpenAI Copilot Studio for intelligent workflows chatbots and automated content generation o Ensure scalability security and compliance across all CRM and AI deployments o Own and lead blueprinting fit-gap workshops and future-state process mapping o Evangelize AI adoption and innovation within project teams o Engage with multiple teams and contribute to the key decisions o Ensure solution consistency and governance across global rollouts o Mentor and guide team members create an environment of innovation and excellence o Develop and maintain architectural documentation integration models and process flow diagrams Professional Technical Skills Must Have Skills o Proficiency in Microsoft Dynamics CRM Technical o Strong understanding of business process modeling and analysis o Experience with requirements gathering and documentation o Ability to translate business needs into technical specifications o Deep functional expertise in Dynamics 365 CRM Sales Customer Service Marketing Field Service o Proven experience acting as a Solution Architect on global implementations o Strong hands-on exposure to AI-powered features in D365 such as o Copilot and AI assistance in CRM o Power Platform AI Builder Process mining o Intelligent automation machine learning use cases o Capability to design and lead end-to-end CRM transformation using D365 Good to Have o Experience with Azure AI Fabric Data Lake o Knowledge of IoT predictive maintenance route optimization or forecasting algorithms o Certifications in Dynamics 365 CRM or Solution Architect Expert Leadership and Behavioral Skills o Strong leadership stakeholder management and executive communication o Ability to drive decisions that influence multiple teams and business units o Experience managing elite consulting teams o Quick learners can learn new tools and AI capabilities with minimal direction o Operate independently with high accountability and ownership Additional Information o Opportunity to work on strategic digital transformation programs and AI-driven implementations o Expected to operate as part of an elite consulting pool with accelerated growth path 15 years full time education

📌 Business Architect (Karnataka)
🏢 Accenture
📍 Karnataka