The Front Office Associate is responsible for providing exceptional guest service at the reception desk ensuring smooth check-in and check-out procedures handling guest inquiries and maintaining the front office s overall operational efficiency and professional appearance Key Responsibilities Guest Handling Welcome guests with a warm and professional attitude Perform check-in and check-out procedures efficiently Handle guest requests concerns and complaints promptly and courteously Provide accurate information about hotel facilities services and local attractions Reservation Registration Manage room reservations walk-ins online or via phone Maintain accurate guest records and update the hotel management system accordingly Communication Coordination Coordinate with housekeeping and other departments to ensure room readiness Relay messages and information accurately between departments and to guests Cashiering Billing Handle cash and card transactions generate invoices and maintain billing records Ensure proper accounting and cash handling procedures Safety Compliance Follow all safety and security procedures Ensure guest data is handled confidentially and per hotel policies Administrative Support Maintain cleanliness and organization at the front desk Prepare daily reports and assist in shift handovers Job Type Full-time Pay 11 000 00 - 15 000 00 per month Perks Food provided Paid time off Work Location In person

📌 Front Office Associate (Kerala)
🏢 The Monarch Hotelnvention Centre
📍 Kerala