Customer Support Executive - Night Shift House of EdTech Location Kolkata Salt Lake Sector 5 Work from Office Start Date Immediate Joiner Salary Up to 3 LPA Fixed Up to 1 LPA Performance-based variable pay Office Timings 09 PM - 6 PM 6-day workweek About Us At House of EdTech Goenka Kachave LLP we don t just educate we empower Founded by IIT Kharagpur alumni we have transformed the careers of millions through our cutting-edge courses in AI Tools Stock Market Personal Finance Data Science and MS Office With 850 employees 10 offices across India and 250 Cr ARR we are expanding our team in Kolkata and we re looking for 10 dynamic customer support professionals to join us Key Responsibilities Customer Support Assist learners via calls emails and chat to resolve queries efficiently Problem-Solving Address customer concerns provide effective solutions and escalate when necessary Student Assistance Guide learners on course navigation material access and platform usage Active Listening Engagement Ensure customers feel valued through professional and empathetic interactions Process Improvement Identify recurring issues and suggest improvements for a better user experience Team Collaboration Work closely with tech and product teams to streamline customer interactions Required Skills Qualifications Education Bachelor s degree preferred any discipline Communication Strong verbal and written skills in English and Hindi Customer Focus Passion for helping customers with a problem-solving mindset Tech-Savvy Basic understanding of digital tools and learning platforms Patience Empathy Ability to handle customer concerns professionally Experience 0-1 year in a customer support role Freshers are welcome Why Join House of EdTech At House of EdTech we believe in fostering talent providing growth opportunities and creating a work environment that encourages learning and innovation Here s why you should consider joining us Fast-growing EdTech Company Work with a company backed by IIT Kharagpur alumni and industry experts Career Advancement Mentorship Learn directly from experienced professionals and industry leaders Performance-Based Incentives Earn attractive bonuses and incentives based on your contributions Vibrant and Energetic Work Culture Be part of a team that values innovation collaboration and continuous improvement Make an Impact Help shape the future of education and empower learners across the country Job Type Full time Pay 15 000 00 - 25 000 00 per month Benefits Health insurance Paid sick time Paid time off Provident Fund Application Question s Do you have a personal laptop that you can bring and use for work Can you communicate fluently in both English spoken and written Are you comfortable using online learning platforms CRM systems or other digital tools Can you name any you ve used Are you available to join immediately If not please mention your notice period or the earliest possible joining date Could you please share your most recent take-home in-hand monthly salary Experience Customer support 1 year Required Location Kolkata West Bengal Required Shift availability Night Shift Preferred Work Location In person

📌 Customer Support Executive (night Shift) (West Bengal)
🏢 House Of Edtech
📍 West Bengal