General Information Locations Hyderabad Telangana India Role ID 211624 Worker Type Regular Employee Studio Department Fan Growth Work Model Hybrid Description Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world Here everyone is part of the story Part of a community that connects across the globe A place where creativity thrives new perspectives are invited and ideas matter A team where everyone makes play happen Business Analyst This Business Analyst is responsible for converting data into actionable business insights in support of the Fan Care Self-Service strategy You will aim to understand the organization and our goals and help streamline opportunities The data will come from a multitude of sources and span multiple product lines games or larger service areas This role is part of EA s Fan Care organization EA s Fan Care organization exists to help our fans get the most fun from their games From onboarding new players to getting them back in the game when they have issues we support fans across their EA experiences and keep them safe online We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from We celebrate diversity and inclusion It s just as important for us to create great experiences for our people as for our players We re looking for people who will show up excited to work and ready for fun How does the Business Analyst make great experiences for fans They Analyse customer experience data from multiple tools and sources to understand fan behaviours and needs Produce helpful reports that are digestible and inspire action Analyse the variance between planned performance and actuals propose new ways to assess and improve our fan s experience review how we measure and ensure it s aligned with our goals stay up-to-date on the latest processes and IT advancements to automate and modernize systems communicate insights effectively document results and ensure stakeholders are aligned update implement and maintain documentation manage competing resources and priorities set and manage stakeholder expectations ensuring clear communication and timely completion of deliverables If this role is for you then you are curious - you are an investigator leaving no stone unturned to better understand fan behaviors and needs a great communicator - packaging reporting and presenting your analysis making it easily digestible and compelling to stakeholders and partners consistent - people know what they can expect from you there is rhyme and reason to how you operate and others value your dependability efficient - highly resourceful organized and evaluates everything to implement ways of doing things better and faster critical thinker - you visualize organize and process complex information quickly collaborator - works well with peers promotes enthusiasm leverages powers of influence and builds relationships If you re interested you ll need these skills or experiences 3 years experience with big data analytics 2 years in the CX industry Advanced knowledge of customer support strategies and tools Advanced knowledge of customer support KPIS Exceptional analytical and conceptual thinking skills Excellent documentation skills Experience creating detailed reports and giving presentations A track record of following through on commitments Excellent planning organizational and time management skills About Electronic Arts We re proud to have an extensive portfolio of games and experiences locations around the world and opportunities across EA We value adaptability resilience creativity and curiosity From leadership that brings out your potential to creating space for learning and experimenting we empower you to do great work and pursue opportunities for growth We adopt a holistic approach to our benefits programs emphasizing physical emotional financial career and community wellness to support a balanced life Our packages are tailored to meet local needs and may include healthcare coverage mental well-being support retirement savings paid time off family leaves complimentary games and more We nurture environments where our teams can always bring their best to what they do Electronic Arts is an equal opportunity employer All employment decisions are made without regard to race color national origin ancestry sex gender gender identity or expression sexual orientation age genetic information religion disability medical condition pregnancy marital status family status veteran status or any other characteristic protected by law We will also consider employment qualified applicants with criminal records in accordance with applicable law EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law

📌 Business Analyst (Telangana)
🏢 Electronic Arts
📍 Telangana