Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application Dedicated to quality using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge Must have skills Citrix Virtual Apps and Desktop Administration Good to have skills NA Minimum 5 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner you will serve as the vital link between clients and the systems or applications they utilize Your day will involve engaging with clients to understand their needs troubleshooting issues and ensuring that our systems operate seamlessly You will leverage your expertise to provide effective solutions ensuring high-quality service and client satisfaction throughout your interactions Roles Responsibilities - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Facilitate training sessions to enhance team knowledge and skills - Monitor system performance and proactively address potential issues Professional Technical Skills - Must To Have Skills Proficiency in Citrix Virtual Apps and Desktop Administration - Strong understanding of virtualization technologies and their implementation - Experience with troubleshooting and resolving application-related issues - Familiarity with network protocols and their impact on application performance - Ability to document processes and create user guides for clients Additional Information - The candidate should have minimum 5 years of experience in Citrix Virtual Apps and Desktop Administration - This position is based at our Kolkata office - A 15 years full time education is required 15 years full time education About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse workplace We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities

📌 Application Tech Support Practitioner (Kolkata)
🏢 Accenture
📍 Kolkata