Requirements Minimum 4 years of experience in the Airline Aviation Travel industry Strong understanding of the Travel B2B market and or airlines Proven ability to handle domestic and international group booking queries Excellent communication skills verbal written with proficiency in email correspondence Good knowledge of MS Excel for reporting and data management Responsibilities Be a part of FareHawker GroupDesk responsible for handling group queries domestic international Action group queries by coordinating with senior team members Communicate with travel agents B2C clients understand group booking requirements and work on matching budgets for group confirmations Reply to flight and fare enquiry emails Manage group ticketing refunds and re-bookings of tickets Handle airline ticket booking requests from both internal external customers Resolve cases related to queries requests complaints and appreciations Coordinate with various internal departments and airlines for smooth operations Offer alternative flight fare solutions to retain customers Draft professional concise and transparent emails letters to customers Make recommendations based on customer needs and complaints Maintain and update reports in Excel Perform other duties assigned by management Job Type Full-time Pay 12 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Ability to commute relocate Manish Nagar Nagpur Maharashtra Reliably commute or planning to relocate before starting work Preferred Education Bachelor s Preferred Experience Air Ticketing 4 years Preferred License Certification Travel Tourism Preferred Work Location In person