Project Role Application Lead Project Role Description Lead the effort to design build and configure applications acting as the primary point of contact Must have skills Unified Communication and Collaboration Operations Genesys CISCO IP Phone Good to have skills NA Minimum 5 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Lead you will lead the effort to design build and configure applications acting as the primary point of contact Your typical day will involve collaborating with various teams to ensure that applications meet user needs and business objectives You will engage in problem-solving discussions provide guidance to team members and oversee the implementation of application features ensuring that projects are delivered on time and within scope You will also be responsible for maintaining effective communication with stakeholders to align project goals and expectations fostering a collaborative environment that encourages innovation and efficiency Roles Responsibilities - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Design configure deploy and maintain Cisco IP Telephony solutions CUCM Unity Expressway etc - Administer and support Genesys Contact Center solutions Cloud or On-Prem - Collaborate with global vendors and internal stakeholders to ensure seamless communication services across regions - Monitor troubleshoot and resolve complex telephony and contact center issues - Oversee integration between telephony systems and other enterprise applications e g CRMs ticketing systems - Support and manage video conferencing platforms Cisco Webex Zoom Microsoft Teams Rooms etc - Ensure systems are compliant with company security policies and telecom regulations - Participate in telecom transformation projects migrations and global rollouts - Create and maintain documentation for system configurations procedures and processes - Provide technical leadership in vendor evaluations and solution architecture Professional Technical Skills - Must to Have Skills Proficiency in Unified Communication and Collaboration Operations - 8 years of hands-on experience with Cisco IP Telephony CUCM Unity IM P Expressway UCCX - Proven experience with Genesys Contact Center platforms PureCloud PureEngage Cloud CX etc - Strong understanding of SIP VoIP QoS network protocols and telecom infrastructure - Experience working with global telecom and conferencing vendors - Familiarity with video conferencing systems Cisco Webex Zoom Polycom Microsoft Teams - Excellent problem-solving and analytical skills - Solid communication and stakeholder management abilities - Comfortable working in a fast-paced multi-vendor international environment - Certifications Cisco CCNP Collaboration Genesys Certifications or equivalent - Experience with automation and scripting Python PowerShell is a plus - ITIL foundation knowledge or certification Additional Information - The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education

📌 Application Lead (Karnataka)
🏢 Accenture
📍 Karnataka