We are seeking a proactive and customer-focused Customer Success Manager As a CSM you will be the primary point of contact for our clients ensuring they achieve their desired outcomes with our products or services You will work closely with clients to understand their needs provide support and drive long-term relationships Your goal is to maximize customer satisfaction retention and growth Job Responsibilities Customer Relationship Management Serve as the primary contact for onboarding training and ongoing support for customers Build strong relationships with customers to understand their goals and ensure their success Onboarding Training Guide new customers through the onboarding process to ensure a smooth implementation of our product service Conduct product demonstrations and training sessions tailored to customer needs Customer Retention Growth Proactively monitor customer health and engagement identifying risks and opportunities for expansion Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities Support Issue Resolution Act as the customer s advocate within the organization to resolve issues promptly Coordinate with technical and product teams to address customer feedback and improve user experience Performance Metrics Reporting Track and analyze key metrics such as Net Promoter Score NPS churn rate and customer satisfaction Provide regular reports and insights to management on customer trends and areas for improvement Requirements 3 years of experience in customer success account management or a related field Experience in the SaaS e-commerce or finance industry is a plus Solid interpersonal and communication skills Excellent problem-solving and conflict-resolution abilities Proficiency in CRM software e g Salesforce HubSpot and customer success tools e g Gainsight Totango Ability to analyze data to make informed decisions A customer-first mindset with a passion for helping others succeed Minimum Technical and Work Environment Requirements Internet Connection Primary internet connection with a minimum speed of 15 Mbps Backup internet connection with at least 10 Mbps Backup connection must be capable of supporting work during a power outage Primary Device Desktop or laptop equipped with at least Intel Core i5 8th generation or newer Intel Core i3 10th generation or newer AMD Ryzen 5 or an equivalent processor A minimum of 8 GB RAM Backup Device Must meet or exceed the performance of an Intel Core i3 processor Must be functional during power interruptions A functioning webcam A noise-canceling USB headset A quiet dedicated home office space Peripherals and Workspace A smartphone for communication and verification purposes Benefits Join Our Dynamic Team Experience our fun inclusive innovative culture that values your unique contributions and supports your professional growth Embrace the Opportunities Seize daily chances to learn innovate and excel Make a real impact in your field Limitless Career Growth Unlock a world of possibilities and resources to propel your career forward Fast-Paced Thrills Thrive in a high-energy engaging atmosphere Embrace challenges and reap stimulating rewards Flexibility Your Way Embrace the freedom to work from home or any location of your choice Create your ideal work environment Work-Life Balance at Its Best Say goodbye to stressful commutes and hello to quality time with loved ones Achieve a healthy work-life integration to perform at your best

📌 Customer Success Manager (India)
🏢 CrewBloom
📍 India