Executive - Sales Desk Revenue Location Mumbai About Us StayVista is India s largest villa hospitality brand and has redefined group getaways Our handpicked luxury villas are present in every famous holiday destination across the country We curate unique experiences paired with top-notch hospitality creating unforgettable stays Here you will be a part of our passionate team dedicated to crafting exceptional getaways and curating one-of-a-kind homes We are a close-knit tribe united by a shared love for travel and on a mission to become the most loved hospitality brand in India Why Work With Us At StayVista you re part of a community where your ideas and growth matter We re a fast-growing team that values continuous improvement With our skill upgrade programs you ll keep learning and evolving just like we do And hey when you re ready for a break our villa discounts make it easy to enjoy the luxury you help create Your Role As a Sales Desk Executive you will be responsible for presenting product offerings negotiating accommodation rates and closing deals You will also focus on maintaining and growing relationships with existing clients while working towards achieving sales targets Additionally you will identify opportunities for up-selling or cross-selling services such as Food Beverages or events to maximise revenue and enhance the overall client experience About YouResponding to guest inquiries and providing information about available properties and other services Assisting guests to make reservations over the call via email or website Processing payments confirming reservations Up-selling additional services and F B to increase revenue Maintaining accurate records of reservations and customer interactions in the company s database Handling any guest complaints or issues in a professional and timely manner Providing excellent customer service and building long-term relationships with clients to encourage repeat business HSC is mandatory along with a minimum of 1 year of relevant experience Bonus Points - These are nonessential but a bonus if you have them Bachelor s degree with relevant hospitality experience This position includes tasks supporting Owner and Guest Management as determined by organizational needs Key Metrics What you will drive and achieveTotal Revenue Stay F B Add-ons Stay Conversion Ratio F B Revenue Contribution Audit Compliance Score Our Core Values Are you a CURATER Curious Here your curiosity fuels innovation User-Centric You ll anticipate the needs of all our stakeholders and exceed expectations Resourceful You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways Aspire Keep learning keep growing because we re all about continuous improvement Trust Trust is our foundation You ll work in a transparent reliable and fair environment Enjoy We believe in having fun while building something extraordinary StayVista Spirit Our Behavioral Competencies - How We Work TogetherBusiness Acumen You grasp the basics of our organization customers and services always thinking ahead in your work You re mindful of costs and benefits making smart decisions while learning from risks and mistakes Change Management You re open to change adjusting quickly to new information or challenges Always eager to learn you find creative ways to improve your work and seek feedback for growth Leadership You set clear goals guide your team with energy and take full responsibility for the work ensuring others respect your leadership through action Customer Centricity You understand both internal and external customer needs and take ownership in addressing any service issues You maintain transparent communication and handle customer interactions with patience and respect Teamwork You collaborate well with others respecting diverse opinions and always contributing positively to the team You keep lines of communication open and share your thoughts without judgment Result Orientation You take responsibility for completing tasks and proactively tackle challenges to exceed expectations You re quick to spot issues and address them efficiently making decisive decisions with resourcefulness Planning and Organizing You handle multiple priorities well staying organized and focused You ensure your work is thorough accurate and aligned with set processes to meet goals effectively Communication You communicate your ideas clearly encourage dialogue and ensure timely responses to your team clients and manager You assert your views confidently and use multiple channels to share information effectively StayVista is proud to be an equal opportunity employer We do not discriminate in hiring or any employment decisions based on race colour religion caste creed nationality age sex including pregnancy childbirth or related medical conditions marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or any other characteristic protected under applicable laws