Overview of Providence At Providence we use our voice to advocate for vulnerable populations and needed reforms in health care We pursue innovative ways to transform health care by keeping people healthy and making our services more convenient accessible and affordable for all In an increasingly uncertain world we are committed to high-quality compassionate health care for everyone-regardless of coverage or ability to pay We help people and communities benefit from the best health care model for the future-today Together our 119 000-plus caregivers employees serve in 51 hospitals more than 1000 clinics and a comprehensive range of health and social services across Alaska California Montana New Mexico Oregon Texas and Washington in United States Providence Information Service commonly known as Information technology is aimed to digitally enable our vision of Health for a better world We make use of multiple technological stack spread across Microsoft Oracle JAVA Python and many new open sources Providence Global Centre recently launched in Hyderabad India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud Job Responsibilities The ServiceNow lead developer will be responsible to partner with the ServiceNow business analyst and development team to transform the requirements into a viable solution Experience 6-8 years Responsibilities 6-8 years experience in ServiceNow Product suites in developing and designing solutions in Service Operations Workspace Employee Center EC Pro ITSM Service Request fulfillments Mobile Solutions and Service Portfolio Management SPM End-to-End Project Delivery Proven track record of successfully leading ServiceNow implementation projects from initiation to closure including requirements gathering solution design configuration testing deployment and post-go-live support Agile and Waterfall Methodologies Expertise in managing projects using Agile Scrum SAFe and Waterfall methodologies ensuring timely delivery within scope budget and quality standards Stakeholder Management Strong ability to engage and align stakeholders including business leaders IT teams and vendors to drive project success and adoption Risk and Issue Management Skilled in identifying mitigating and resolving project risks and issues to ensure smooth implementation and minimal disruption Change Management Experience in driving organizational change including user training communication plans and adoption strategies for ServiceNow solutions Skills Proficient in ITOM CMDB Discovery Service Mapping Event Management CSDM ITSM SPM Service Request Management Mobile App and APM Experienced in leading end-to-end ServiceNow implementations using Agile and Waterfall methodologies Skilled in aligning business and IT stakeholders to drive project success and adoption Adept at mitigating risks resolving issues and managing organizational change Expertise in configuring and integrating ServiceNow with third-party systems APIs IntegrationHub Solid ability to analyze and enhance IT business processes using ServiceNow Proven track record of leading cross-functional teams and managing vendors Effective in presenting reports roadmaps and business cases to executives Skilled in leveraging ServiceNow reporting tools for data-driven decisions Certifications Preferred ServiceNow Certified System Administrator Implementation Specialist PMP or ITIL Proficient in managing project budgets and resource allocation Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment whether temporary part-time or full time and to promote individuality and diversity of thought and background and acknowledge its role in the organization s success This makes us committed towards equal employment opportunities regardless of race religion or belief color ancestry disability marital status gender sexual orientation age nationality ethnic origin pregnancy or related needs mental or sensory disability HIV Status or any other category protected by applicable law In furtherance to our mission in building a more inclusive and equitable environment we shall from time to time undertake programs to assist uplift and empower underrepresented groups including but not limited to Women PWD Persons with Disabilities LGTBQ Lesbian Gay Transgender Bisexual or Queer Veterans and others We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct Contact our also read our

📌 Lead Engineering Program Manager (Hyderabad)
🏢 Providence India
📍 Hyderabad