The Impact You ll Make We are seeking a motivated and experienced Team Lead - Customer Care to manage and support our front-line customer service team in a fast-paced manufacturing environment The ideal candidate will be responsible for ensuring seamless customer experience timely order management issue resolution and team performance while collaborating closely with production coordination and sales teams What You ll Be Doing Team Management Lead coach and develop a team of customer service representative Monitor daily workload and allocate tasks effectively to meet service level targets Conduct regular performance reviews feedback sessions and training needs assessments Customer Support Operations Ensure timely and accurate order processing confirmations and follow-ups Handle escalation of customer complaints and coordinate with internal teams to ensure prompt resolution Monitor adherence to service SLAs TATs and customer satisfaction KPIs Process Oversight Drive improvements in order-to-cash O2C processes including order entry billing coordination dispatch follow-ups and returns management Work closely with supply chain production planning and dispatch teams to align customer expectations with product availability Maintain updated records of orders delivery timelines and customer communications Reporting Analysis Generate daily weekly monthly MIS reports on team performance customer issues and order fulfilment metrics Analyse customer feedback and suggest areas for process enhancement or policy revisions Cross-functional Collaboration Liaise with Sales Logistics Finance and Quality departments to support smooth customer interactions What We re Looking For Any stream graduate bachelor s degree in business administration preferred Supply Chain or related field 10 years of experience in customer service preferably in a manufacturing or industrial environment Prior experience in a team lead supervisory role is mandatory Strong understanding of ERP systems SAP Oracle etc and CRM tools Excellent communication interpersonal and conflict resolution skills Detail-oriented with strong organizational and time management abilities Ability to multitask and thrive in a deadline-driven environment It will be an advantage if you have additional knowledge in Microsoft Azure DevOps Requirement Management tools i e Siemens Polarion ALM CAN communication and higher layer CAN protocols Version Control Management i e git SVN Functional Safety Cyber Security ARM microcontrollers What You ll Get from Us We promote from within and support your learning with mentoring training and access to global opportunities You ll have flexibility autonomy and support to do your best work while maintaining a healthy work-life balance Your well-being matters to us We strive to create an inclusive work environment where people of all backgrounds are respected and valued for who they are You ll receive advantages like 13th salary annual bonus paid vacation pension plans personal insurance and more These vary by country and contract but they re worth asking about-we think they re pretty great Ready to Make a Difference If this role excites you we d love to hear from you Apply now to start the conversation and learn more about where your career can go with us All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or other protected category Danfoss engineers solutions that increase machine productivity reduce emissions lower energy consumption and enable electrification Our solutions are used in such areas as refrigeration air conditioning heating power conversion motor control industrial machinery automotive marine and off- and on-highway equipment We also provide solutions for renewable energy such as solar and wind power as well as district-energy infrastructure for cities Our innovative engineering dates back to 1933 Danfoss is family-owned employing more than 39 000 people serving customers in more than 100 countries through a global footprint of 95 factories Danfoss engineers solutions that increase machine productivity reduce emissions lower energy consumption and enable electrification Our solutions are used in such areas as refrigeration air conditioning heating power conversion motor control industrial machinery automotive marine and off- and on-highway equipment We also provide solutions for renewable energy such as solar and wind power as well as district-energy infrastructure for cities Our innovative engineering dates back to 1933 Danfoss is family-owned employing more than 39 360 people serving customers in more than 100 countries through a global footprint of 95 factories

📌 Team Lead, Customer Care (Pune)
🏢 Danfoss
📍 Pune