Role Name Group Lead KHMS Role Band Band 11 The KHMS Lead drives the deployment and sustainability of the Kraft Heinz Management System KHMS within Global Business Services GBS and its BPO partners KHMS is a structured framework that embeds routines tools and standards to achieve operational excellence OpEx through daily continuous improvement This role focuses on cultivating an OpEx culture empowering teams to own and improve their workflows and delivering measurable business outcomes The KHMS Lead acts as a strategic partner coach and change agent ensuring GBS BPO operations align with organizational goals Primary Objective Embed a sustainable culture of operational excellence by equipping GBS BPO teams with KHMS methodologies driving continuous improvement in daily operations and delivering tangible results e g cost efficiency service quality Strategic Alignment Deployment Partner with GBS leadership to integrate OpEx priorities into strategic goals Lead KHMS deployment across GBS BPO teams using standardized playbooks focusing on sustainable adoption Identify high-impact improvement opportunities aligned with business objectives Coaching Capability Building Mentor teams and leaders at all levels to adopt KHMS routines e g Day Start Week Review 90-Day Plans Apply the Learn Do Teach model to reinforce accountability and skill development Deliver tailored training programs to build continuous improvement competencies Operational Execution Team Level Partner with frontline managers to resolve daily workflow challenges using problem-solving tools e g Root Cause Analysis Customer Journey Mapping Tower Level Collaborate with functional leaders to standardize processes SOPs Service Catalogues and align workflows with GBS strategy Continuous Improvement Governance Establish KPIs and a performance drumbeat to track progress and accountability Use data analytics to identify trends prioritize actions and measure impact Conduct health checks to assess OpEx maturity and address gaps Cultural Change Stakeholder Engagement Champion servant leadership to drive mindset shifts toward ownership and innovation Manage resistance by integrating OpEx into talent development and recognition programs Strengthen collaboration between GBS BPO and cross-functional stakeholders Performance Evaluation Impact Measurable improvements in efficiency quality and cost within coached teams Adoption Sustainability of KHMS practices post-deployment employee engagement in improvement initiatives Leadership Development of internal OpEx champions cultural alignment with GBS goals Stakeholder Feedback Effectiveness in influencing teams and managing change Qualifications Education Bachelor s degree in Business Engineering or related field Experience 8-10 years in OpEx Continuous Improvement roles preferably in shared services BPO environments Skills Proven ability to lead cultural transformations and coach diverse teams Expertise in data-driven decision-making and performance management Strong communication collaboration and influence skills Location s Ahmedabad - Venus Stratum GCC Kraft Heinz is an Equal Chance Employer - Underrepresented Ethnic Minority Groups Women Veterans Individuals with Disabilities Sexual Orientation Gender Identity and other protected classes

📌 Group Lead, Khms (Ahmedabad)
🏢 Kraft Heinz
📍 Ahmedabad