JOB DESCRIPTION TITLE Guest Service AssociateDEPARTMENT HousekeepingREPORTS TO Housekeeping Executive General Responsibilities Promotes a positive image of the resort to guests and must be pleasant honest friendly and should also able to address guest requests and problems Performs routine duties in cleaning and servicing of guest rooms under the supervision of https setupmyhotel com homepage hotel-management-glossary housekeeping html executive Ensures compliance with the departmental BRISOP SPECIFIC RESPONSIBILITIES Enters and prepares the room for cleaning https setupmyhotel com homepage hotel-management-glossary dust html the room and furniture Replenishes guestroom and bath supplies Checks and secures the rooms Replenish amenities according to the resort standards Deliver and retrieve items on loan to guests e g hot water bag nail cutter etc Always ensure the security of guest rooms and privacy of guests Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of the day Remove soil dirt soap build-up and hair from bathroom mirrors vanity sink toilet shower walls and floor Replace facial toilet tissue and bathroom amenities as per standards Remove dirty bed linen and https setupmyhotel com homepage hotel-management-glossary make-up html the bed with clean linen Replace https setupmyhotel com homepage hotel-management-glossary laundry-room html bags and slips Responsible for achieving and exceeding the guest satisfaction https setupmyhotel com homepage hotel-management-glossary score html Responsible for providing turndown service as per standards Highlight any pending issues to the Executive timely Lost and Found items received from room to be handed over to the Housekeeping desk timely and not wait till the end of the shift Perform any other duties as assigned by the Shift in charge Maintain all machines assigned in the respective area with proper care Report all missing items from rooms timely for further action and records Maintain confidentiality of the guests in the resorts by not leaving any data reports related to the guests unattended in any guest area Make sure daily section records book is maintained professionally or as instructed Responsible for achieving a score of 90 in RENARD audit for Floor Public area operations and take necessary action for the shortcomings for standard compliance Super cleaning one room a day per section shall be an key process in maintaining guest rooms JOB SPECIFICATION Knowledge SkillsPersonality Physical mobility and stamina Presentable and pleasant Excellent time management skills Able to work independently Spoken English and Knowledge of a local language Able to take ownership and initiative Detail oriented Ability to perform effectively when there are significant pressure peaks We expect all our associates to work in harmony and cohesion with other departments as well as your colleagues from other group companies The organization shall reserve the right to depute your services between departments and between group companies The Human Resource s team shall at all points be sensitive towards your aspirations and endeavor to manage your skills and aptitude in accordance to them