Role Summary We are looking for a Tech Delivery Manager to own end-to-end delivery of an AI-native omnichannel dialer and engagement platform This role sits at the intersection of engineering AI telephony and product ensuring predictable delivery across rapid-moving multi-stream teams The ideal candidate understands modern SaaS platforms AI microservices and real-time systems and can drive execution without slowing innovation Key Responsibilities Delivery Ownership Own end-to-end delivery of technology initiatives across multiple teams Translate business goals into clear delivery plans milestones and execution rhythm Ensure commitments are met on scope quality timelines and cost Program Sprint Management Drive Agile delivery Scrum Kanban Hybrid across teams Plan and track o Sprint goals o PI milestone commitments o Dependencies and risks Ensure regular cadence sprint planning reviews retrospectives and status reporting Stakeholder Management Act as the single point of accountability for delivery Communicate clearly with o Business stakeholders o Engineering Teams o External partners vendors Manage expectations proactively escalate risks early with solutions Engineering Quality Governance Work closely with Tech Leads to ensure o Clean architecture o Code quality and reviews o Testing coverage unit integration UAT o Release readiness Ensure non-functional requirements are met o Performance o Security o Scalability o Compliance where applicable Risk Dependency Change Management Identify delivery risks early and drive mitigation plans Manage cross-team and cross-vendor dependencies Handle scope changes with structured impact assessment and re-planning Metrics Reporting Track and report on o Delivery progress o Velocity and predictability o Defect trends o Release health Provide clear honest status updates no surprises Continuous Improvement Improve delivery maturity tooling and processes Promote best practices across teams Help teams move from hero-based delivery to system-based delivery Required Skills Experience Must-Have 12 years of experience in technology delivery program management Strong understanding of software engineering lifecycle Hands-on experience with Agile delivery frameworks Proven ability to manage multiple teams and parallel workstreams Strong communication negotiation and problem-solving skills Good to Have Experience delivering platforms SaaS products or AI-driven systems Exposure to microservices cloud platforms APIs and data systems Vendor and partner delivery management experience Experience in regulated or enterprise environments BFSI healthcare telecom etc Tools Ways of Working Jira Azure DevOps similar tracking tools Confluence documentation tools CI CD awareness and release coordination Comfortable working with engineering product AI and infra teams What Success Looks Like in This Role Delivery is predictable transparent and trusted Teams are focused unblocked and accountable Stakeholders feel informed not surprised Quality issues reduce over time The organization scales delivery without scaling chaos Tech Stack of Product Additional Information Frontend React js Modular UI components WebSocket-driven real-time updates Backend Platform Node js primary backend services FastAPI Python AI ML microservices REST WebSocket APIs Multi-tenant architecture AI Data LLMs Agent Assist NBA Summaries RAG architecture KM-RAG MongoDB AI data transcripts usage analytics pgVector embeddings where applicable Prompt configuration via external config not hard-coded Messaging Streaming Kafka RabbitMQ async events AI usage decoupling Event-driven microservices Infrastructure DevOps Cloud-hosted microservices CI CD pipelines Environment-based configuration env Observability logs metrics alerts Security Compliance JWT-based authentication Tenant isolation Audit logs AI usage tracking Enterprise-grade access controls Job Types Full-time Permanent Pay 3 500 000 00 - 4 000 000 00 per year Benefits Health insurance Paid sick time Provident Fund Work Location In person

📌 It Service Delivery Manager (Haryana)
🏢 Enlabs Technology
📍 Haryana