DESCRIPTION Amazon has one of the largest most trusted shipping networks in India ATS We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better in turn grow their business This role will be responsible for managing and growing relationships with our key shipper accounts We are seeking a street-smart result-oriented candidate with B2B SME Customer service or operations experience and preferably from the shipping logistics industry Candidate should be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities and changing landscapes One should be cooperative but equally data-driven and analytical The individual should constantly strive to expand our understanding of the metrics and industry Additionally you will be responsible for maintaining positive shipper experience by managing critical input levers Key job responsibilities Deliver positive experience to assigned shipper accounts and support SMs to grow volume while maintaining hygiene parameters Help refine the business value proposition using local knowledge secondary research and past data Follow the standard operating processes to scale the working of the function Key Responsibilities Handle customer inquiries regarding pickup schedules delivery status and shipping-related issues Process and investigate lost damaged or delayed package claims Root Cause Analysis RCA to be performed individually or support Sales Managers with RCA where necessary to improve performance Coordinate with delivery partners and internal teams to resolve shipping complications Manage pickup delivery requests Escalations Track packages and provide real-time updates to customers Action proactive and reactive measures on key business parameters like operations claims and receivables Identify and escalate critical issues when necessary Key job responsibilities Key Responsibilities Handle customer inquiries regarding pickup schedules delivery status and shipping-related issues Process and investigate lost damaged or delayed package claims Root Cause Analysis RCA to be performed individually or support Sales Managers with RCA where necessary to improve performance Coordinate with delivery partners and internal teams to resolve shipping complications Manage pickup delivery requests Escalations Track packages and provide real-time updates to customers Action proactive and reactive measures on key business parameters like operations claims and receivables Identify and escalate critical issues when necessaryBASIC QUALIFICATIONS Graduation is mandate PREFERRED QUALIFICATIONS Excle is mandate Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner