We are looking for a dedicated and customer-focused Customer Support Executive to handle customer queries resolve order-related issues and ensure a smooth and satisfying shopping experience The ideal candidate should be empathetic solution-oriented and comfortable working in a fast-paced online retail environment Key Responsibilities Handle customer queries via email phone chat and social media platforms Provide accurate information related to orders shipping delivery returns exchanges and refunds Track orders and coordinate with logistics partners Amazon Shipping courier teams etc to resolve delivery issues Handle customer complaints with empathy and ensure timely resolution and follow-ups Assist customers with order placement cancellations and payment-related queries Maintain proper records of customer interactions in CRM or support tools Escalate unresolved or critical issues to the concerned internal teams Ensure adherence to company policies and service quality standards Work closely with operations warehouse and finance teams to resolve customer issues Maintain a positive brand image through professional and compassionate communication Required Skills Qualifications Graduate or equivalent qualification 1-3 years of experience in e-commerce or customer support freshers with good communication skills may also apply Excellent verbal and written communication skills Strong problem-solving and conflict-resolution abilities Ability to handle high-volume customer interactions calmly and professionally Familiarity with e-commerce platforms order management systems and CRM tools Basic knowledge of logistics returns and refund processes is an added advantage Willingness to work flexible shifts if required Preferred Skills Experience handling customer support on online platforms Social media customer handling experience Multilingual skills English Hindi What We Offer Supportive and cooperative work environment Growth opportunities in the e-commerce domain Training and skill development Competitive salary as per industry standards Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Paid time off Provident Fund Work Location In person