We re an end-to-end provider of premium products and services for global sport and media operators We push boundaries every day to offer the most reliable scalable engaging end-to-end offerings that continually meet and exceed fan expectations and maximise client value Underpinned by data we re able to determine the best experiences to drive business growth Deltatre provides strategy planning consultancy across all stages of our client s lifecycle Position The IT Support Engineer is responsible for providing technical support managing end-user computing assets and ensuring smooth operation of core IT services across the organization This role supports the full lifecycle of laptops and related hardware administers Microsoft 365 and Entra ID Azure AD and assists with day-to-day network operations The IT support engineer also contributes to the management and optimization of Jira and Confluence platforms to support internal workflows and knowledge management This role is mostly office based with occasional after-hours or weekend work for maintenance or project activities Key Responsibilities End-User Computing Device Lifecycle Oversee the laptop and workstation lifecycle including procurement imaging deployment maintenance and decommissioning Troubleshoot hardware and software issues across Windows and macOS devices Maintain accurate asset records and ensure devices comply with corporate security standards Implement updates patches and device configuration policies Microsoft 365 Entra ID Administration Manage user accounts groups licensing and access permissions in Microsoft 365 Administer Entra ID including onboarding offboarding workflows MFA enforcement and identity governance tasks Support email Teams SharePoint and OneDrive operations Assist with the rollout and adoption of M365 features and security enhancements Network Support Provide first- and second-level support for basic network issues Wi-Fi VPN switches IP addressing Assist with monitoring network health escalating complex issues to senior engineers when needed Support routine network maintenance such as patching cabling and device replacements Jira Confluence Support Support the administration of Jira projects workflows issue types and user access Help maintain Confluence spaces templates and knowledge base organization Provide user guidance and contribute to continuous improvement of team collaboration tools Requirements Diploma or degree in Information Technology Computer Science or related field or equivalent practical experience 4 years of experience in an IT support or System Engineer role or similar Experience in end-user IT support including laptop deployment and troubleshooting Experience with Microsoft 365 admin portal and Entra ID Azure AD Familiarity with identity and access management concepts MFA conditional access device compliance Understanding of networking fundamentals TCP IP DNS DHCP VPN routing switching Strong communication skills and ability to support non-technical users with patience and clarity Solid troubleshooting skills for hardware software and end-user issues Ability to document processes clearly and maintain accurate records Ability to work both independently and collaboratively Preferred Skills Experience administering Jira and Confluence Knowledge of endpoint management tools Intune JAMF or similar Exposure to scripting or automation PowerShell Bash etc Experience supporting MacOS devices is a plus Our people are key to our success and we pride ourselves on offering a agile creative innovative and supportive environment Having the right combination of a can-do approach strong work ethic integrity friendliness and attention to detail is crucial Even if you don t tick all the boxes for one particular role but you have a keen interest in what we do send us your details we may find a suitable match during the interview process Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work in which everyone is valued and respected for who they are and what they bring Everyone has the prospect to reach their full potential and every team member is expected to treat everyone with dignity and respect value different perspectives use inclusive language and work in alignment with Deltatre s commitment to diversity and inclusion At Deltatre everyone is welcome and celebrated Other information We are committed to ensuring that we provide equal opportunities for all Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process Depending on the role this normally includes a written test and interview

📌 It Support Engineer (Maharashtra)
🏢 Deltatre
📍 Maharashtra