Description Why Join DAZN Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub You ll work alongside passionate talented professionals on innovative projects that reach millions of fans worldwide Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle If you re excited about shaping the future of live and on-demand sports entertainment DAZN Hyderabad is the perfect place to make your mark and grow your career The Role We are seeking a Streaming Engineer Support SES L1 to join the Streaming Engineering Support team at DAZN s Hyderabad office This role is responsible for 24x7 monitoring and first-level operational support of DAZN s streaming platforms The engineer will identify issues perform initial troubleshooting create and manage tickets and escalate to L2 Lead engineers as required The role plays a critical part in supporting live sports events and PPVs where speed accuracy and ownership are essential The ideal candidate understands the real-time nature of live sports streaming can remain highly alert during live events quickly identify anomalies translate observations into actionable tickets and drive issues through to resolution with strong follow-up to prevent recurrence This is a hands-on role in a fast-paced 24x7 operational environment What you ll be doing Monitoring Alert ResponseMonitor streaming platforms CDN performance and playback metrics using tools such as Conviva NewRelic Coralogix or equivalent tools Perform continuous platform health checks before during and after live events Identify issues proactively including subtle playback or quality degradations Create clear well-structured tickets and initiate timely discussions with relevant teams Respond to alerts promptly and escalate issues to Senior engineers in line with defined SOPs Maintain accurate incident records including observations actions taken and outcomes Take end-to-end ownership of assigned issues ensuring timely resolution and verification of fixes Coordinate with internal teams and third-party vendors until issues are fully resolved Incident Live Event SupportProvide first-level incident support for live events PPV Hypercare events and high-priority operational issues Perform initial troubleshooting for playback CDN and platform-related problems Operate with a live-sports mindset during events maintaining high focus rapid response and explicit communication Prioritize customer impact during live sports events to minimize disruption Track incidents through resolution and post-event validation Root Cause Prevention SupportAssist with Root Cause Analysis RCA for major and recurring issues by providing logs data observations and supporting evidence Support L2 Lead engineers in reproducing issues and identifying contributing factors Ensure learnings and corrective actions are documented and tracked to prevent recurrence particularly for live sports scenarios Event ReadinessConduct pre-event system and platform readiness checks Coordinate with relevant teams to confirm readiness before event start Monitor live events closely and escalate issues immediately to reduce customer impact Documentation Knowledge Sharing Maintain accurate and up-to-date documentation of monitoring procedures incidents and troubleshooting steps Share insights and lessons learned with the team to continuously improve operational readiness and processes Required Skills Qualifications Sports Streaming Live Event MindsetClear understanding of how live sports events operate and the critical nature of real-time streaming Ability to remain highly alert and responsive during live events and PPVs Strong ability to quickly identify issues even with partial data or early indicators Proven capability to convert observations into actionable tickets and effective escalations Strong follow-through to ensure issues are fully resolved and do not reoccur Technical QualificationsBachelor s degree in Computer Science Information Technology or a Media Streaming-related field 0-2 years of experience in IT operations technical support or streaming-related roles Understanding of streaming protocols and workflows HLS DASH Smooth Streaming Familiarity with monitoring and observability tools such as Conviva NewRelic Coralogix or similar Basic Linux knowledge including log inspection and simple command usage Strong analytical and problem-solving skills Good written and verbal communication skills Willingness to work in a 24x7 rota-based environment Preferred Skills Experience supporting live sports or time-critical streaming platforms Exposure to CDNs OTT platforms or cloud-based streaming services Basic scripting or automation skills Python Bash for operational support Knowledge of AWS Media Services High-level understanding of playback services manifests and DRM About DAZN At DAZN we bring ambition to life We are innovators game-changers and pioneers So if you want to push boundaries and make an impact DAZN is the place to be As part of our team you ll have the opportunity to make your mark and the power to make change happen We re doing things no-one has done before giving fans and customers access to sport anytime anywhere We re using world-class technology to transform sports and revolutionise the industry and we re not going to stop DAZN VALUES - THE HOW IN WHAT WE DO Agility and creativity fuel growth and innovation to Make It Happen Prioritising what matters drives progress and positive outcomes Focusing On Impact Collective ambition builds optimism and success in order to Win As One At DAZN we are committed to fostering an inclusive environment that values equality and diversity where everyone can contribute and have their voices heard This means hiring and developing talent across all races ethnicities religions age groups sexual orientations gender identities and abilities If you d like to include a cover letter with your application please feel free to Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience Our aim is to make our hiring processes as accessible for everyone as possible including providing adjustments for interviews where we can We look forward to hearing from you

📌 Streaming Support Engineer (Telangana)
🏢 Dazn
📍 Telangana