What success looks like in this role Handle incidents assigned to Tier 1 NOC Remotely support customer s LAN WAN and Wireless LAN Work with Tier 2 and Tier 3 team to develop customer and device specific knowledge base Configuration management of Local Area Networks LANs Wide Area Networks WANs Wireless LANs network segments security devices and Internet and Intranet systems to ensure operability Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA Maintain monitor and troubleshoot within the roles of Incident Management Return-to-Service Problem Management Reason for Outage and Change management Meet and exceed customer SLA or OLA metrics Work with third party vendors to remediate and resolve customer issues LI-CM1 You will be successful in this role if you have Minimum 3 years of technology experience in networking environment ITIL foundation knowledge and certification Hands-on experience in working with the following Cisco routers Catalyst switches Nexus switches WLCs Meraki devices HP Aruba switches routers WLCs SD WAN - Silver peak Velo cloud etc Positive level of understanding on the virtualization concepts Knowledge on Public Clouds like Azure AWS Google Automate tasks and monitor their effectiveness Hand-on experience with routers switches wireless controllers Cisco Aruba and Meraki Proficient with standard troubleshooting practices and methodologies Ability to think through problems and visualize solutions Knowledge of application transport and network infrastructure protocols Good analytical and problem-solving skills Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at GlobalRecruiting unisys com US job seekers can find more information about Unisys EEO commitment here