Job Information Date Opened 29 01 2026Job Type Full timeIndustry TechnologyWork Experience 1-3 yearsCity NoidaProvince Uttar PradeshCountry IndiaPostal Code 201313 Key responsibilities Customer Onboarding Lead onboarding for recent clients ensuring smooth integration of AI solutions into their workflows Relationship Management Build and maintain trust-based relationships acting as a customer advocate and advisor Usage Optimization Monitor engagement metrics and provide actionable insights to enhance adoption and effectiveness Training Support Conduct training sessions and workshops on AI functionalities and best practices Feedback Collection Gather customer feedback and collaborate with product teams for continuous improvement Problem Resolution Proactively identify and resolve issues to ensure high satisfaction and retention Cross-Functional Collaboration Work closely with sales engineering and product teams to align customer needs with product enhancements Reporting Analytics Prepare and present customer success metrics and reports to internal stakeholders Requirements Requirements 1-3 years of experience in customer success account management or a similar role preferably in the technology or AI sector Strong understanding of AI technologies and their applications in various industries Ability to analyze data and provide actionable insights to customers Proficiency in CRM software and customer support tools Excellent communication and interpersonal skills with a passion for customer advocacy Customer-centric mindset with proactive problem-solving ability Strong interpersonal and relationship-building skills Collaborative and team-oriented approach