Skill required User-Generated Content Moderation - Content Moderation Designation Trust Safety New Associate Qualifications Any Graduation Years of Experience 0 to 1 years About Accenture Accenture is a global qualified services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 784 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do You will be responsible for analyzing and reviewing user profiles audio videos and text-based content and or investigating escalating and or resolving issues that are reported by users or flagged by the system Due to the nature of the role the individual may be exposed to flashing lights or contrasting light and dark patterns Content moderation is meaningful work that helps keep the internet safe It may also be challenging at times In the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content e g graphic violent sexual or egregious Therefore content moderators need strong resilience and coping skills We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities Active participation in Accenture s well-being support program designed specifically for the Trust Safety community provides valuable skills to promote individual and collective well-being Reviewing of photos videos and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services The content may cover may be sensitive in nature Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner What are we looking for o Review classify and or remove content according to client guidelines using specific tools and channels o Understand and remain updated on changing client policies and guidelines o Investigate resolve and relay complex content issues to the broader Trust and Safety team o Strong coping emotional resilience and stress-management skills o Excellent comprehension communication and insert language skills o Ability to perform duties objectively devoid of inherent biases or personal beliefs in the best interest of client policies o Strong attention to detail o Comfort synthesizing and analyzing information from multiple streams o Strong critical thinking and decision-making skills Roles and Responsibilities oIn this role you are required to solve routine problems largely through precedent and referral to general guidelines o Your primary interaction is within your own team and your direct supervisor o In this role you will be given detailed instructions on all tasks o The decisions that you make impact your own work and are closely supervised o You will be an individual contributor as a part of a team with a predetermined narrow scope of work o Please note that this role may require you to work in rotational shifts Any Graduation