A Chat Support Executive provides real-time customer assistance via live chat resolving inquiries troubleshooting issues and offering product information while maintaining high satisfaction through excellent written communication empathy and multitasking skills documenting interactions and escalating complex problems Key responsibilities include quick response times detailed record-keeping and identifying trends for product improvement often using specialized chat software Key Responsibilities Respond to customer questions and issues promptly and accurately via live chat Troubleshoot problems and guide customers through product service usage Document all customer interactions issues and resolutions in the support system Escalate complex or unresolved issues to appropriate teams Maintain a positive empathetic and qualified tone Gather customer feedback to share with Product Sales and Marketing Stay updated on product knowledge company policies and support tools Identify and report product malfunctions or common customer pain points Age criteria 18 to 29 years Job Types Full-time Permanent Fresher Pay 18 130 70 - 33 355 07 per month Work Location In person

📌 Chat Support Executive (Telangana)
🏢 Aktiv Software
📍 Telangana