Job Title E-Commerce CRM Specialist Location Gurugram Industry Retail Experience 3-5 years Salary Range Up to 6 LPA About the Role We are looking for an experienced and customer-focused E-Commerce CRM Specialist to join our E-Commerce team at Meena Bazaar The ideal candidate will manage customer interactions across all digital touchpoints ensuring timely resolution smooth order flow and an exceptional customer experience for both domestic and international customers A robust command over communication problem-solving and CRM processes is essential for this role Key Responsibilities Manage customer queries via email chat and phone Handle domestic and international customer calls with professionalism and clarity Resolve order-related concerns including returns exchanges payments and delivery issues Maintain and update customer data accurately in CRM systems Coordinate with warehouse logistics and e-commerce teams for timely issue resolution Monitor order statuses and proactively reach out to customers when required Assist with product listing inventory coordination and order management when needed Utilize Shopify for customer order-related tasks preferred Track recurring customer issues and support process improvements Work closely with the digital and operations teams to enhance the overall customer experience Skills Qualifications 3-5 years of experience in E-commerce CRM Customer Support roles Excellent verbal and written communication skills Ability to handle high-volume interactions with patience and efficiency Experience working on Shopify preferred Understanding of product listing inventory processes and e-commerce operations Basic knowledge of graphics or coordination with the design team is a plus Strong problem-solving ability and customer-first mindset Proficiency in CRM tools and MS Excel Organized detail-oriented and able to work in a fast-paced environment What We Offer Competitive compensation up to 6 LPA Opportunity to work with a leading retail fashion brand A collaborative dynamic and growth-focused work environment How to Apply Interested candidates can share their updated CV at hr1 mbkb org Please mention the subject line Application for E-Commerce CRM Specialist Job Type Full-time Pay 25 000 00 - 50 000 00 per month Work Location In person