Customer Service Executive-Logistics Freight forwarding Location Turbe Job Type Full-Time Role Overview The Customer Service Executive will act as the primary point of contact for clients ensuring smooth communication timely updates and efficient resolution of queries related to shipments documentation and logistics processes The role requires strong communication skills problem-solving abilities and a high level of professionalism Key Responsibilities Customer Coordination Support Handle customer inquiries via phone email and WhatsApp Provide timely updates on shipment status delays and delivery schedules Coordinate with internal departments operations documentation transport warehousing to resolve customer issues Maintain a high level of customer satisfaction and build long-term client relationships Logistics Shipment Handling Track shipments Air Sea and Road and proactively share updates with customers Liaise with transporters carriers and agents for shipment movement Support in booking delivery coordination and follow-up with relevant teams Documentation Records Assist in preparing and reviewing shipment-related documents Invoice Packing List BL AWB copies PODs Delivery challans Maintain accurate customer communication logs and shipment data Ensure timely receipt and submission of documents to customers and internal teams Issue Resolution Handle customer complaints professionally and provide effective solutions Escalate issues to the relevant department when necessary Job Type Full time Pay 18 000 00 - 30 000 00 per month Application Question s Are from a Freight forwarding or Logistics transportation background Do you have Minimum 2yrs of Experience Are you ready to travel to Turbhe Navi Mumbai Work Location In person

📌 Customer Service - Logistics Transportation / Freight Forwarding (Maharashtra)
🏢 Aastral Global
📍 Maharashtra