Key Responsibilities 1 Client Interaction Call Management Receive support requests from clients via phone email or walk-in and log each request in the service register or CRM system Collect and record essential details such as client name contact number site address issue description and time of complaint Acknowledge receipt of the complaint to the client and provide a tentative response timeline 2 Assignment Coordination Assign calls to the next available Technical Support Executive or Service Engineer based on workload and skill level Ensure calls are attended the same day or by the next working day as per company SLA Coordinate between engineers and clients for scheduling visits and follow-up updates In cases requiring OEM intervention or material replacement assist the engineer in logging calls with OEM and follow up for resolution 3 Monitoring Tracking Maintain daily records of all open and closed service calls Track each complaint s lifecycle received assigned attended resolved escalated Escalate unresolved or delayed calls to the Service Manager or higher engineer promptly Update the service log with action taken resolution provided and current status 4 Documentation Reporting Collect service reports from engineers after every visit Verify that service reports include all required details time of complaint assignment time visit details resolution status resolved pending OEM support and client signature File and archive all reports for audit and reference Generate daily weekly and monthly service performance reports for management review 5 Performance Review Support Support the management in evaluating engineers based on Response time Resolution efficiency Number of repeat visits Client feedback and satisfaction Maintain client review feedback records for each service call Job Type Full time Pay 20 000 00 - 25 000 00 per month Education Bachelor s Preferred Experience Front Desk Executive Admin Executive 1 year Preferred Work Location In person