Quick Highlights Role Own end-to-end success for a portfolio of high-value customers at Richpanel an AI-first customer service platform disrupting the 400B BPO market Help e-commerce brands automate customer support reduce costs and deliver effortless CX at scale Reports to Head of Customer Success Stage Team of 25 Primarily based in Bangalore India with a few team members in the USA Growth Raised seed round from Sequoia and profitable with over 2 000 US-based brands Location In-office Bangalore India Compensation INR 20 - 30 LPA depending on experience Team You ll be part of our world-class Customer Success team working cross-functionally with Product Sales and Support to drive adoption and retention Why now With growing demand from 2 000 e-commerce brands and accelerating automation adoption we re scaling our Customer Success team to deepen relationships increase automation ROI and ensure long-term retention About the Role As a Customer Success Manager at Richpanel you ll own a portfolio of high-value accounts and drive measurable outcomes renewals and growth You ll act as a trusted advisor to CX and e-commerce leaders connecting business goals with automation outcomes You ll manage customers end-to-end from onboarding to renewal while helping shape Richpanel s success playbooks workflows and processes If you love solving business problems influencing product strategy and turning adoption into executive-level impact this is the role for you Responsibilities Own a portfolio of customer accounts driving adoption measurable outcomes renewals and growth Maintain