The purpose of this role is to Generate Recent business lead a teams on key Accounts who work and lead client operations teams focused on the operational support of one or more elements of the end-to-end client lifecycle from onboarding through offboarding as well as campaign coordination budget maintenance reporting and audit Key responsibilities Leads develops mentors and motivates high performing team focused on media operations processes and activities focused end to end client lifecycle Generate New Business and should enhance the existing Business Partners with the Manager in leading shared service team in running root cause analysis and problem-solving activities Manages campaign timelines and delivers operational support in coordination with internal and external partners to ensure that appropriate materials are received and or distributed correctly and to meet or exceed client specifications and expectations of quality Engages and maintains relationships across Media Operations and key partners across all Media brands Partners with Manager in implementing continuous improvement including performance reporting and governance as well as culture to achieve improved media client operations in coordination with Media and Performance Operations leadership Assesses the role of the team in serving client needs including relevant measures and Service level agreements SLAs where appropriate Provides hands on support and guidance to all team members Drives the highest levels of financial control across Media Delivery Operations Manages the annual performance review and goal setting process for direct reports Location Mumbai Brand Posterscope Time Type Full time Contract Type Permanent