ROLES RESPONSIBILITIES Job Role SharePoint Helpdesk Admin Support 3 - 6 years Key accountability SharePoint Helpdesk Admin Support o SharePoint 1st Level Support o Support coordinate all SharePoint questions from customer s users o Resolve helpdesk tickets o Manage workflow user assignments and apply approval responsibility changes o Collaborate with Sr SharePoint Admin Microsoft Support external vendors to fix issues SharePoint Site Admin o Manage user facing IT SharePoint site keep contents updated o Manage all site permissions resolve conflicts update permissions as requested by customers o Collaborate with Cybersecurity providing reports and assist with questions regarding access permissions o Assist Sr SharePoint Admin with testing and applying monthly patches application security o Perform report monthly page response time analysis and work with IT Team to resolve performance delays o Submit SharePoint related change requests and participate in CAB review meetings SharePoint Training o Premier contact point for customer site admins o Guide train SSI site admins on content management and site security o Plan setup and conduct SharePoint training for end users Project Management o Manage SharePoint related projects o Analyze business requirements create specifications for solutions o Communicate with internal customers and external vendors o Setup meetings drive schedules SIT UAT create documentation trainings o Report progress to Sr SharePoint Admin IT Team Management Customer Management Qualification Bachelor s degree required in computer science software engineering Excellent communication interpersonal problem solving skills required EXPERIENCE 3-4 5 Years SKILLS Primary Skill SharePoint Development Sub Skill s SharePoint Development Additional Skill s MS SharePoint SharePoint Administrator ABOUT THE COMPANY Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley We engineer business outcomes for Fortune 500 companies and digital natives in the technology healthcare insurance travel telecom and retail CPG industries using technologies such as cloud microservices automation IoT and artificial intelligence We accelerate experience-led transformation in the delivery of digital platforms Infogain is also a Microsoft NASDAQ MSFT Gold Partner and Azure Expert Managed Services Provider MSP Infogain an Apax Funds portfolio company has offices in California Washington Texas the UK the UAE and Singapore with delivery centers in Seattle Houston Austin Krakow Noida Gurgaon Mumbai Pune and Bengaluru