Some careers have more impact than others If you re looking for a career where you can make a real impression join HSBC and discover how valued you ll be HSBC is one of the largest banking and financial services organisations in the world with operations in 62 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Human Resources Automation Analyst Business HR Transformation Principal responsibilities Collaborating with HR product owners business analysts HRIT colleagues and Scrum Master to deliver the product backlog Assist in gathering and analysing business requirements and translate them into technical solutions Clear understanding and delivering ServiceNow based solutions using out of the box configuration and or code frameworks e g system config scripts rules workflow portal widgets HTML5 CSS JavaScript security rules Design Develop and configure ServiceNow application and modules Testing config and code to ensure it meets requirements and quality Aligning with HSBC development standards and good practice guidance including Agile delivery and Release Management controls Writing appropriate functional and technical documentation for all delivery Assist in identifying continuous improvement opportunities e g error detection and performance enhancements Ensuring alignment with HSBC standards governance and documentation requirements Actively participating in the Pod e g resolution of system defects delivery of service requests development of changes upgrades patching proactive monitoring solutions against expected outcomes Maintain awareness of operational risk and minimise the likelihood of it occurring through process review and QA including its identification assessment mitigation and control loss identification and reporting in accordance with the HSBC Risk Management Framework The jobholder is also expected to adhere to the Change Framework and programme portfolio governance standards to minimize the likelihood of operational risk occurring and articulate the role of process in business architecture Leadership Teamwork Support achievement of the HSBC vision values goals and culture in personal behavior actions and decision making Take personal responsibility for understanding and agreeing performance expectations completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role Contribute to team development effectiveness and success by sharing knowledge and good practice working collaboratively with others to create a productive diverse and supportive working environment Qualifications Knowledge of ServiceNow HR Service Management functionality configuration support resources and roadmaps Knowledge of ServiceNow platform development HR Service Management including Configuration Frameworks Business Rules Scripts ACLs Workflow Portal and Import Sets Strong Interpersonal and communication both oral and written skills Skilled in creative and lateral thinking Good Influencing persuasion and negotiation skills in workshops and presentation formats Curiosity ability to work flexibly and adapt to change Advanced skills in MS Excel PowerPoint Word and Visio or similar What additional skills will be good to have Knowledge of HR Service Management Shared Services and or Contact Centers Strong Analytical and Problem-Solving skills Knowledge of HR Processes and technologies You ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse setting We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc We consider all applications based on merit and suitability to the role Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued By HSBC Electronic Data Processing India Private LTD