Job ID 2957 Location Remote US Job Family Service and Support Job Type Permanent Employment Type Full Time About Us Innovation Sustainability Productivity This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere With a growing global population and increased demands on resources our products are instrumental to feeding and sheltering the world From developing products that run on alternative power to productivity-enhancing precision tech we are delivering solutions that benefit people - and they are possible thanks to people like you If the opportunity to build your skills as part of a collaborative global team excites you you re in the right place Grow a Career Build a Future Be part of this company at the forefront of agriculture and construction that passionately innovates to drive customer efficiency and success And we know innovation can t happen without collaboration So everything we do at CNH Industrial is about reaching new heights as one team always delivering for the good of our customers Job Purpose Are you a machine enthusiast enjoy a fast-paced environment have a passion for customer service the drive to deliver timely knowledgeable solutions with confidence professionalism and compassion and the desire to thrive within an organization with development and growth opportunities If so CNH Industrial may have an opportunity for you A Parts Technical Support Agent is a core member of a multi-functional product support team within the Customer Solutions Center a fast-paced contact center in a demanding environment that offers rich satisfaction They are self-motivating calm and cool-headed energetic and focused with an ambitious spirit and an advocate of our customers and company They serve as a primary point of contact to the North American CNH Industrial dealer network along with internal sales marketing and field personnel for providing technical expertise as it relates to parts This position is a 100 remote opportunity and can be located anywhere within the U S Key Responsibilities Process requests received via phone and or an online submission tool and document using an internal incident management system for traceability and accuracy Find fast and alternative solutions for dealers reducing machine down times in cooperation with other team members in the customer support department Research issues using all available tools and seek out information when not readily available Compose relevant timely complete and accurate part s identification information for corrective action Coordinate quality problems with our Parts Depots and Central Quality team to implement corrective action and obtain good parts for the dealer Troubleshoot issues and deliver complete resolution to contacts Structure solution to incidents consistent with company objectives policies and procedures Optimally explain resolution through both verbal communication and in writing via electronic media Identify parts catalog and material publishing errors propose suggested changes and escalate to Cataloging Team or Global Parts Publishing respectively Participate in training activities both formal and informal to continue to develop a detailed understanding of company products and services Experience Required Associates Degree in Agriculture Construction or mechanical technical science s field with three years of experience in agriculture construction or heavy equipment technical service and or support In lieu of Associates degree will consider a minimum one-year mechanical program certification with 4 years of above stated experience or a high school diploma GED with five years of above stated experience Minimum one year experience with daily usage of Windows based computer systems Minimum typing speed of 35WPM Ability to work flexible schedule as business needs dictate Preferred Qualifications Pay Transparency The annual salary for this role is 62 000 00- 78 000 00 plus any applicable bonus Actual salaries will vary and will be based on various factors such as skill experience and qualification for the role What We Offer We offer dynamic career opportunities across an international landscape As an equal opportunity employer we are committed to delivering value for all our employees and fostering a culture of respect At CNH we understand that the best solutions come from the diverse experiences and skills of our people Here you will be empowered to grow your career to follow your passion and help build a better future To support our employees we offer regional comprehensive benefits including Flexible work arrangements Savings Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off Click here to learn more about our benefits offerings US only US applicants CNH Industrial is an equal opportunity employer This company considers candidates regardless of race color religion sex sexual orientation gender identity national origin disability or veteran status Applicants can learn more about their rights by viewing the federal Know Your Rights Canada applicants CNH Industrial is an equal opportunity employer This company considers candidates regardless of race color religion sex sexual orientation gender identity nationality place of origin disability marital status family status age or any other ground prohibited by applicable provincial human rights legislation

📌 Parts Tech Support Agent (India)
🏢 Cnh Industrial
📍 India