- Front Office Executive Position Overview The Front Office Executive serves as the first point of contact for patients and visitors at the eye hospital The role involves managing patient registration appointments billing coordination and providing excellent customer service to ensure a smooth and pleasant patient experience Key Responsibilities 1 Patient Reception Registration Greet patients and visitors courteously and guide them to appropriate counters or departments Manage patient registration collect required personal and medical details and update them in the hospital management system Ensure all new and returning patients are registered accurately and efficiently 2 Appointment Management Schedule confirm and reschedule appointments for consultations diagnostic tests and surgeries Coordinate with doctors optometrists and nursing teams to ensure smooth patient flow Maintain daily appointment logs and manage walk-ins professionally 3 Customer Service Address patient queries related to services doctors schedules waiting times and procedures Assist elderly patients and those with visual impairments by providing additional support when needed Handle patient feedback complaints and escalate issues to management as required 4 Billing Payments Generate bills for consultations diagnostic services and procedures Handle cash card UPI and other payments and ensure accurate billing entries Coordinate with the accounts team for daily reconciliation of payments 5 Coordination Communication Communicate with clinical teams for patient movement reports and procedure readiness Coordinate with optical shop pharmacy diagnostic labs or insurance desk as required Maintain and update daily patient records reports and MIS 6 Administrative Support Manage front desk area ensure cleanliness availability of forms brochures and patient information Handle incoming calls messages and emails professionally Maintain confidentiality of patient information and adhere to hospital policies Qualifications Requirements Education Graduate or Pursuing in Graduate Experience 0 -1 years of experience in front office operations experience in eye hospitals or healthcare Skills Excellent communication and interpersonal skills Basic computer proficiency MS Office Hospital Management System Strong organizational and multitasking abilities Patient-friendly and service-oriented attitude Ability to stay calm in busy or stressful situations Work Setting Fast-paced OPD and diagnostic environment Requires interaction with patients of all age groups including elderly and visually impaired individuals May require occasional extended or weekend hours based on OPD load Key Attributes Empathy and patience Attention to detail Professional appearance and conduct Team player with problem-solving ability Location - Lajpat Nagar Daryaganj Preet Vihar Shaheen Bagh Kindly share your cv at hr jobs eye7 in or 97178 96108 Job Types Full-time Permanent Fresher Pay 18 000 00 - 23 000 00 per month Work Location In person

📌 Front Office Executive - Eye Hospitals (New Delhi)
🏢 Eye7 Chaudhary Eye Centre
📍 New Delhi