Job Type Independent Contractor Freelance Location 100 Remote Must be based in Kerala India Availability Intermittent On-Call Primarily Evening Shift Support Compensation Competitive Monthly Retainer Performance Commission Why This Role is Different Ultimate Flexibility This is an intermittent work role You are not required to stare at a screen for 12 hours You must be available during your set window to process urgent patient requests usually bursts of 10-20 minutes High Impact You are the human element of our product Your professionalism ensures our high-ticket programs and doctor consultations run perfectly Purpose-Driven You will be helping patients get fast safe access to medical advice What You Will Be Responsible For This is the entire scope of the project We are looking for someone to own this process Consultation Management Manage the flow of all doctor consultations Critical Needs fast response Order ProcessingManually create service orders in our system for patients who pay via GPay or Bank Transfer Daily task Patient Coordination Act as the primary point of contact for patient inquiries via WhatsApp Phone High Priority Must respond in under 15 min Prescription Workflow Receive prescription details from doctors create the qualified PDF coordinate digital signature if required and send the final PDF to the patient High Priority Accountability Calls Run 15-minute scheduled Welcome and Graduation calls for course students as per Dofody scripts Scheduled task Requirements Must-Haves Medical Credibility Active Nursing GNM B Sc or Paramedical Certification Fluency Fluent in Malayalam essential and professional English Tech Stack Must be proficient in Google Meet host controls Google Sheets WhatsApp Business and basic PDF creation editing Integrity Must understand and adhere to strict patient confidentiality rules Job Type Freelance Contract length 11 months Pay 10 000 00 - 18 000 00 per month Education Diploma Required Language Malayalam Required Work Location Remote